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Users at your company are reporting that they are not receiving some emails in their corporate Gmail account. You have checked the Google Workspace Status Dashboard and you found no service disruptions. You need to identify the root cause of the problem and resolve the mail delivery issues. What should you do? (Choose two.)
Correct Answer: A,B
Use Email Log Search (ELS): ELS allows you to trace email delivery and identify issues, such as undelivered or bounced messages. This is an essential tool for identifying the root cause of mail delivery issues. Verify whether the organization's Mail Exchange (MX) records are correctly configured: Incorrect MX records could prevent emails from being delivered to the organization's Gmail accounts. It's important to verify that these records are set up properly to ensure smooth email delivery.
