ITILSC-OSA Exam Dumps | What is the difference between a Known Error and a Problem?

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ITIL Service Capability Operational Support and Analysis Exam
EXIN.Itilsc-osa.v2018-05-31.q26
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What is the difference between a Known Error and a Problem?

A. The underlying cause of a Known Error is known. The underlying cause of a Problem is not known

B. With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.

C. Problem does not involve such an error.

D. A Known Error always originates from an Incident. This is not always the case with a Problem

E. A Known Error involves an error in the IT infrastructure, A

Correct Answer: A

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