ITILFND Exam Dumps | Which reason describes why ITIL is so successful?

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Question 123/293

Which reason describes why ITIL is so successful?

A. The five ITIL volumes are concise

B. It is not tied to any particular vendor platform

C. It tells service providers exactly how to be successful

D. It is designed to be used to manage projects

Question List (293q): Question 1: Event management, problem management, access management and ...; Question 2: Which capacity management sub-process focuses on the managem...; Question 3: What is the name of the group that should review changes tha...; Question 4: Which process will regularly anal0yse incident data to ident...; Question 5: Which statement about the emergency change advisory board (E...; Question 6: Which of the following is NOT a valid objective of problem m...; Question 7: Which is the CORRECT activity to carry out the "How do we ge...; Question 8: Which one of the following is the BEST description of a rela...; Question 9: Which is an example of improving service utility using servi...; Question 10: Which of the following is NOT an objective of Continual Serv...; Question 11: Which one of the following contains information that is pass...; Question 12: Which one of the following is the purpose of service level m...; Question 13: Which of the following would NOT be contained in a release p...; Question 14: Which process will perform risk analysis and review of all s...; Question 15: Which of the following are the MAIN objectives of incident m...; Question 16: What is defined as the ability of a service, component or co...; Question 17: Which one of the following activities does application manag...; Question 18: Which of the following are sources of best practice? 1. Acad...; Question 19: Which of the following is an example of proactive problem ma...; Question 20: Which of the following is MOST concerned with the design of ...; Question 21: Which of the following are classed as stakeholders in servic...; Question 22: Which process has the following objective "Establish new or ...; Question 23: Which one of the following would NOT be defined as part of e...; Question 24: Which process would ensure that utility and warranty require...; Question 25: Which one of the following is concerned with policy and dire...; Question 26: What term describes assurance that a product or service will...; Question 27: Which process is responsible for managing relationships with...; Question 28: Which one of the following would NOT involve event managemen...; Question 29: Which of the following are CORRECT Service Design Aspects? 1...; Question 30: Which of the following is NOT one of the five individual asp...; Question 31: Which process has the following objective, 'Produce service ...; Question 32: Which of the following is NOT an objective of request fulfil...; Question 33: What would you call the groups of people who have an interes...; Question 34: Which one of the following activities is NOT part of the Dem...; Question 35: Which one of the following functions would be responsible fo...; Question 36: Which of the following BEST describes partners' in the phras...; Question 37: What is an objective of event management?...; Question 38: Which one of the following is the BEST definition of reliabi...; Question 39: Which of the following identifies the purpose of service tra...; Question 40: Which process is responsible for dealing with complaints, co...; Question 41: The addition, modification or removal of an authorized, plan...; Question 42: Which of the following provide value to the business from se...; Question 43: Which of the following statements MOST correctly identifies ...; Question 44: Which problem management activity ensures that a problem can...; Question 45: Which one of the following is NOT an objective of problem ma...; Question 46: What type of record should you raise when a problem diagnosi...; Question 47: Which areas of service management can benefit from automatio...; Question 48: What does the continual service improvement (CSI) approach e...; Question 49: Which of the following is service transition planning and su...; Question 50: Which one of the following is the CORRECT set of steps for t...; Question 51: Which process is responsible for recording the current detai...; Question 52: Which one of the following statements about incident reporti...; Question 53: Which one of the following is the BEST description of the pu...; Question 54: Which of the following is NOT an objective of the operations...; Question 55: Which process would maintain policies, standards and models ...; Question 56: Where should the following information be stored? 1. The exp...; Question 57: Which process is responsible for the availability, confident...; Question 58: Which statement about change management is CORRECT?...; Question 59: In terms of adding value to the business, which one of the f...; Question 60: Which one of the following do major incidents require?...; Question 61: Which of the following BEST describes technical management?...; Question 62: Which of the following should IT service continuity strategy...; Question 63: Which process would seek to understand levels of customer sa...; Question 64: What is the BEST description of an external customer?...; Question 65: Which of the following would be most useful in helping to im...; Question 66: What is the BEST definition of a definitive media library?...; Question 67: Which of the following should be documented in an incident m...; Question 68: Which of the following statements about service asset and co...; Question 69: Which of the following is not a service desk type recognized...; Question 70: What are the three service provider business models?...; Question 71: What is the primary focus of business capacity management?...; Question 72: Which of the following statements BEST describes the aims of...; Question 73: Which process includes business, service and component sub-p...; Question 74: What BEST defines serviceability?...; Question 75: What BEST defines roles and responsibilities in relation to ...; Question 76: Remediation planning is a key part of which process?...; Question 77: Where are the details of core and enhancing services provide...; Question 78: Which of the following are types of service defined in ITIL?...; Question 79: Understanding what to measure and why it is being measured a...; Question 80: Which of these recommendations is best practice for service ...; Question 81: Which of the following BEST describes the purpose of access ...; Question 82: Within service design, what is the key output handed over to...; Question 83: What are customers of IT services who work in the same organ...; Question 84: What is the BEST description of an operational level agreeme...; Question 85: What are the two MAJOR activities in problem management?...; Question 86: What BEST describes the value of service transition to the b...; Question 87: Why are public frameworks, such as 1TIL, attractive when com...; Question 88: Which of the following is the BEST reason for categorizing i...; Question 89: An incident is proving difficult to resolve. A technician in...; Question 90: Who is responsible for defining metrics for change managemen...; Question 91: What are the categories of event described in the ITIL servi...; Question 92: The consideration of value creation is a principle of which ...; Question 93: Which of the following would commonly be found in a contract...; Question 94: At which stage of the service lifecycle should the processes...; Question 95: Which of the following is the BEST description of a centrali...; Question 96: Which one of the following is an objective of release and de...; Question 97: Which of these should a change model include? 1. The steps t...; Question 98: The effective management of risk requires specific types of ...; Question 99: Which of the following is an enabler of best practice?...; Question 100: Which is an objective of the design coordination process?...; Question 101: Which one of the following are the two primary elements that...; Question 102: Which of the following is NOT a benefit of using public fram...; Question 103: The definitive media library is the responsibility of:...; Question 104: Which of the following is the best definition of IT service ...; Question 105: Which process is responsible for eliminating recurring incid...; Question 106: Service transition contains detailed descriptions of which p...; Question 107: Implementation of IT1L service management requires the prepa...; Question 108: Which one of the following do technology metrics measure?...; Question 109: Which of the following should be considered when designing m...; Question 110: What would you call the groups of people who have an interes...; Question 111: Which one of the following is NOT part of the service design...; Question 112: Which stage of the change management process deals with what...; Question 113: Which of the following BEST describes a problem?...; Question 114: Which of the following should be done when closing an incide...; Question 115: Which one of the following activities would be performed by ...; Question 116: Service design emphasizes the importance of the "Four Ps". T...; Question 117: Which process is responsible for controlling, recording and ...; Question 118: Where would you expect incident resolution targets to be doc...; Question 119: Which process is responsible to provide and maintain accurat...; Question 120: Which one of the following is an objective of service transi...; Question 121: Which of the following activities would be performed by a pr...; Question 122: Which one of the following does service metrics measure?...; Question 123: Which reason describes why ITIL is so successful?...; Question 124: Which of the following is NOT a source of best practice?...; Question 125: What body exists to support the authorization of changes and...; Question 126: Which of the following is the best definition of service man...; Question 127: Which processes are responsible for the regular review of un...; Question 128: Which process is responsible for discussing reports with cus...; Question 129: Where would all the possible service improvement opportuniti...; Question 130: Which of the following areas would technology help to suppor...; Question 131: Which one of the following is NOT a responsibility of the se...; Question 132: Which one of the following answers shows two of the activiti...; Question 133: Which one of the following would be the MOST useful in helpi...; Question 134: With which process is problem management likely to share cat...; Question 135: What type of baseline captures the structure, contents and d...; Question 136: Which statement about the service portfolio is TRUE?...; Question 137: Which role is responsible for carrying out the activities of...; Question 138: Which of the following types of service should be included i...; Question 139: Which statement about stakeholders is TRUE?...; Question 140: Which of these statements about resources and capabilities i...; Question 141: Which of the following BEST describes service strategies val...; Question 142: Which of the following activities are performed by a service...; Question 143: Which of the following are objectives of service level manag...; Question 144: What are the categories of event described in the UIL servic...; Question 145: Which one of the following is the BEST description of a serv...; Question 146: Which of the following items would commonly be on the agenda...; Question 147: Which of the following are basic concepts used in access man...; Question 148: Which of the following options is a hierarchy that is used i...; Question 149: The BEST description of an incident is:...; Question 150: Which of the following are reasons why ITIL is successful? 1...; Question 151: Which process is responsible for providing the rights to use...; Question 152: What is a service delivered between two business units in th...; Question 153: Which statement about the known error database (KEDB) is COR...; Question 154: Which of the following are within the scope of service asset...; Question 155: What should be documented as part of every process?...; Question 156: Which two elements of financial management for IT services a...; Question 157: Which of the following is the correct definition of an outco...; Question 158: Which process or function is responsible for monitoring acti...; Question 159: Which process has the purpose to ensure that, by managing th...; Question 160: What guidance does ITIL give on the frequency of production ...; Question 161: From the perspective of the service provider, what is the pe...; Question 162: What should a service always deliver to customers?...; Question 163: Which is the correct definition of a customer facing service...; Question 164: In which core ITIL publication can you find detailed descrip...; Question 165: Which is used to assess business demand for services?...; Question 166: What is a characteristic of a process?...; Question 167: Which one of the following is NOT a responsibility of the se...; Question 168: What BEST describes an important principle of communication ...; Question 169: Which is one of the five aspects of service design?...; Question 170: Which of the following CANNOT be provided by a tool?...; Question 171: Which one of the following provides the CORRECT list of proc...; Question 172: A Service design package (SDP) would normally be produced fo...; Question 173: What should a release policy include?...; Question 174: Looking for ways to improve process efficiency and cost effe...; Question 175: What is the result of carrying out an activity, following a ...; Question 176: Which of the following is NOT an objective of service transi...; Question 177: Which of the following identifies the purpose of design coor...; Question 178: Which of the following statements is CORRECT for every proce...; Question 179: The design of IT services requires the effective and efficie...; Question 180: Which one of the following activities are carried out during...; Question 181: In which of the following should details of a workaround be ...; Question 182: Who is responsible for ensuring that the request fulfillment...; Question 183: Which one of the following is an objective of service catalo...; Question 184: Which is an objective of the service design lifecycle stage?...; Question 185: Which stage of service lifecycle has the purpose of aligning...; Question 186: What is the BEST description of the purpose of the service o...; Question 187: When can a known error record be raised? 1. At any time it w...; Question 188: Which is an objective of access management?...; Question 189: Access management is closely related to which other process?...; Question 190: Which two processes will contribute MOST to enabling effecti...; Question 191: Which of the following processes are performed by the servic...; Question 192: Which process would you MOST expect to be involved in the ma...; Question 193: Which of the following are managed by facilities management?...; Question 194: Which one of the following can help determine the level of i...; Question 195: Which of the following would be examined by a major problem ...; Question 196: Which one of the following is the BEST description of a serv...; Question 197: Which statement should NOT be part of the value proposition ...; Question 198: Which one of the following is the BEST description of a majo...; Question 199: What is the primary focus of the business management?...; Question 200: What are the categories of events described in the ITIL serv...; Question 201: What do customer perceptions and business outcomes help to d...; Question 202: Which tool helps with defining accountability and responsibi...; Question 203: Which of the following availability management activities is...; Question 204: What type of services are NOT directly used by the business ...; Question 205: Which one of the following is NOT an aim of the change manag...; Question 206: What does the term "Wisdom" represent within the Data-to-Inf...; Question 207: What are sources of best practice?...; Question 208: Which of the following would be used to communicate a high l...; Question 209: Why is it important for service providers to understand patt...; Question 210: In service design, which term describes services, technologi...; Question 211: How is a service delivered between departments of the same o...; Question 212: What is the act of transforming resources and capabilities i...; Question 213: Availability management is directly responsible for the avai...; Question 214: From the perspective of the service provider, who is the per...; Question 215: Which of the following can include steps that will help to r...; Question 216: What are the three types of metrics that an organization sho...; Question 217: Which one of the following includes four stages called Plan,...; Question 218: Which three types of metric support Continual Service Improv...; Question 219: What BEST describes the purpose of analyzing risk?...; Question 220: Which stage of the service lifecycle is MOST concerned with ...; Question 221: Which of the following statements describes the objectives o...; Question 222: Which statement BEST describes the value of service strategy...; Question 223: Which of the following is an objective/are objectives of the...; Question 224: How many people should be accountable for a process as defin...; Question 225: Which of the following provide value to the business from se...; Question 226: Which statement about service review meetings is FALSE?...; Question 227: Which one of the following is the BEST description of a serv...; Question 228: Which of the following is the BEST description of a service-...; Question 229: Which process analyses services that are no longer viable an...; Question 230: Which of the following BEST describes an operational level a...; Question 231: Which statement BEST represents the guidance on incident log...; Question 232: A process owner has been identified with an "I" in a RACI ma...; Question 233: Which process is responsible for low risk, frequently occurr...; Question 234: Which ITIL process is used to restore normal service operati...; Question 235: Which types of communication would the functions within serv...; Question 236: What BEST defines IT service management?...; Question 237: Which role is accountable for the operational management of ...; Question 238: Consider the following list: 1. Change authority 2. Change m...; Question 239: Which of the following are valid parts of the service portfo...; Question 240: Which Functions are included in IT operations management?...; Question 241: Which one of the following is NOT a characteristic of a proc...; Question 242: What are customers of an IT service provider who purchase se...; Question 243: Which stage of the service lifecycle includes the scope of s...; Question 244: Which of the following service desk organizational structure...; Question 245: Which function or process would provide staff to monitor eve...; Question 246: Which of the following statements correctly states the relat...; Question 247: Check, Act and Plan are three of the stages of the Deming Cy...; Question 248: Which one of the following is the BEST definition of the ter...; Question 249: In which document would you expect to see an overview of act...; Question 250: Where should all master copies of controlled software and do...; Question 251: Which is an example of an internal customer?...; Question 252: Which is the CORRECT list of the three levels of a multi-lev...; Question 253: Which process is responsible for sourcing and delivering com...; Question 254: Which one of the following statements BEST describes a defin...; Question 255: Which of the following are benefits to the business of imple...; Question 256: Hierarchic escalation is BEST described as?...; Question 257: Which is the CORRECT list of metrics to support CSI activiti...; Question 258: Which process is responsible for ensuring that appropriate t...; Question 259: Which stage of the continual service improvement (CSI) appro...; Question 260: What BEST describes the value of service operation to the bu...; Question 261: A process owner is responsible for which of the following? 1...; Question 262: Which of the following statements about standard changes are...; Question 263: What is the type of notification that should be sent when a ...; Question 264: Which of the following statement about the service owner is ...; Question 265: Which of the following is an objective of business relations...; Question 266: Which of the following processes contributes MOST to quantif...; Question 267: Which is a reason why incident management interfaces with se...; Question 268: Which one of the following statements is CORRECT?...; Question 269: What would be the next step in the continual service improve...; Question 270: Which one of the following generates demand for services?...; Question 271: Which one of the following is the BEST definition of an even...; Question 272: Which one of the following provides the CORRECT list of proc...; Question 273: Which of the following is NOT a recognized example of a serv...; Question 274: Which process is involved in monitoring an IT service and de...; Question 275: Which is NOT a service desk type described in the ITIL servi...; Question 276: What are underpinning contracts used to document?...; Question 277: Which one of the following is it the responsibility of suppl...; Question 278: Which one of the following is NOT the responsibility of serv...; Question 279: Remediation planning is BEST described in which of the follo...; Question 280: Which of the following statements about processes is INCORRE...; Question 281: The remediation plan should be evaluated at what point in th...; Question 282: Which role is responsible for sponsoring, designing and chan...; Question 283: Which of the following identify the purpose of business rela...; Question 284: What is a RACI model used for?; Question 285: The multi-level SLA' is a three-layer structure. Which one o...; Question 286: A known error has been created after diagnosis of a problem ...; Question 287: Which of the following activities are performed by a desk? 1...; Question 288: Which of the following statements MOST correctly identifies ...; Question 289: What is the PRIMARY process for strategic communication with...; Question 290: The experiences, ideas, insights and values of individuals a...; Question 291: In which of the following areas would ITIL complementary gui...; Question 292: Which of the following are types of service defined in ITIL?...; Question 293: Which process would be used to compare the value that newer ...

Question 123/293

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