ITILFND Exam Dumps | In service design, which term describes services, technologies and tools?

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Question 210/293

In service design, which term describes services, technologies and tools?

A. People

B. Partners

C. Products

D. Processes

Question List (293q): Question 1: Event management, problem management, access management and ...; Question 2: Which capacity management sub-process focuses on the managem...; Question 3: What is the name of the group that should review changes tha...; Question 4: Which process will regularly anal0yse incident data to ident...; Question 5: Which statement about the emergency change advisory board (E...; Question 6: Which of the following is NOT a valid objective of problem m...; Question 7: Which is the CORRECT activity to carry out the "How do we ge...; Question 8: Which one of the following is the BEST description of a rela...; Question 9: Which is an example of improving service utility using servi...; Question 10: Which of the following is NOT an objective of Continual Serv...; Question 11: Which one of the following contains information that is pass...; Question 12: Which one of the following is the purpose of service level m...; Question 13: Which of the following would NOT be contained in a release p...; Question 14: Which process will perform risk analysis and review of all s...; Question 15: Which of the following are the MAIN objectives of incident m...; Question 16: What is defined as the ability of a service, component or co...; Question 17: Which one of the following activities does application manag...; Question 18: Which of the following are sources of best practice? 1. Acad...; Question 19: Which of the following is an example of proactive problem ma...; Question 20: Which of the following is MOST concerned with the design of ...; Question 21: Which of the following are classed as stakeholders in servic...; Question 22: Which process has the following objective "Establish new or ...; Question 23: Which one of the following would NOT be defined as part of e...; Question 24: Which process would ensure that utility and warranty require...; Question 25: Which one of the following is concerned with policy and dire...; Question 26: What term describes assurance that a product or service will...; Question 27: Which process is responsible for managing relationships with...; Question 28: Which one of the following would NOT involve event managemen...; Question 29: Which of the following are CORRECT Service Design Aspects? 1...; Question 30: Which of the following is NOT one of the five individual asp...; Question 31: Which process has the following objective, 'Produce service ...; Question 32: Which of the following is NOT an objective of request fulfil...; Question 33: What would you call the groups of people who have an interes...; Question 34: Which one of the following activities is NOT part of the Dem...; Question 35: Which one of the following functions would be responsible fo...; Question 36: Which of the following BEST describes partners' in the phras...; Question 37: What is an objective of event management?...; Question 38: Which one of the following is the BEST definition of reliabi...; Question 39: Which of the following identifies the purpose of service tra...; Question 40: Which process is responsible for dealing with complaints, co...; Question 41: The addition, modification or removal of an authorized, plan...; Question 42: Which of the following provide value to the business from se...; Question 43: Which of the following statements MOST correctly identifies ...; Question 44: Which problem management activity ensures that a problem can...; Question 45: Which one of the following is NOT an objective of problem ma...; Question 46: What type of record should you raise when a problem diagnosi...; Question 47: Which areas of service management can benefit from automatio...; Question 48: What does the continual service improvement (CSI) approach e...; Question 49: Which of the following is service transition planning and su...; Question 50: Which one of the following is the CORRECT set of steps for t...; Question 51: Which process is responsible for recording the current detai...; Question 52: Which one of the following statements about incident reporti...; Question 53: Which one of the following is the BEST description of the pu...; Question 54: Which of the following is NOT an objective of the operations...; Question 55: Which process would maintain policies, standards and models ...; Question 56: Where should the following information be stored? 1. The exp...; Question 57: Which process is responsible for the availability, confident...; Question 58: Which statement about change management is CORRECT?...; Question 59: In terms of adding value to the business, which one of the f...; Question 60: Which one of the following do major incidents require?...; Question 61: Which of the following BEST describes technical management?...; Question 62: Which of the following should IT service continuity strategy...; Question 63: Which process would seek to understand levels of customer sa...; Question 64: What is the BEST description of an external customer?...; Question 65: Which of the following would be most useful in helping to im...; Question 66: What is the BEST definition of a definitive media library?...; Question 67: Which of the following should be documented in an incident m...; Question 68: Which of the following statements about service asset and co...; Question 69: Which of the following is not a service desk type recognized...; Question 70: What are the three service provider business models?...; Question 71: What is the primary focus of business capacity management?...; Question 72: Which of the following statements BEST describes the aims of...; Question 73: Which process includes business, service and component sub-p...; Question 74: What BEST defines serviceability?...; Question 75: What BEST defines roles and responsibilities in relation to ...; Question 76: Remediation planning is a key part of which process?...; Question 77: Where are the details of core and enhancing services provide...; Question 78: Which of the following are types of service defined in ITIL?...; Question 79: Understanding what to measure and why it is being measured a...; Question 80: Which of these recommendations is best practice for service ...; Question 81: Which of the following BEST describes the purpose of access ...; Question 82: Within service design, what is the key output handed over to...; Question 83: What are customers of IT services who work in the same organ...; Question 84: What is the BEST description of an operational level agreeme...; Question 85: What are the two MAJOR activities in problem management?...; Question 86: What BEST describes the value of service transition to the b...; Question 87: Why are public frameworks, such as 1TIL, attractive when com...; Question 88: Which of the following is the BEST reason for categorizing i...; Question 89: An incident is proving difficult to resolve. A technician in...; Question 90: Who is responsible for defining metrics for change managemen...; Question 91: What are the categories of event described in the ITIL servi...; Question 92: The consideration of value creation is a principle of which ...; Question 93: Which of the following would commonly be found in a contract...; Question 94: At which stage of the service lifecycle should the processes...; Question 95: Which of the following is the BEST description of a centrali...; Question 96: Which one of the following is an objective of release and de...; Question 97: Which of these should a change model include? 1. The steps t...; Question 98: The effective management of risk requires specific types of ...; Question 99: Which of the following is an enabler of best practice?...; Question 100: Which is an objective of the design coordination process?...; Question 101: Which one of the following are the two primary elements that...; Question 102: Which of the following is NOT a benefit of using public fram...; Question 103: The definitive media library is the responsibility of:...; Question 104: Which of the following is the best definition of IT service ...; Question 105: Which process is responsible for eliminating recurring incid...; Question 106: Service transition contains detailed descriptions of which p...; Question 107: Implementation of IT1L service management requires the prepa...; Question 108: Which one of the following do technology metrics measure?...; Question 109: Which of the following should be considered when designing m...; Question 110: What would you call the groups of people who have an interes...; Question 111: Which one of the following is NOT part of the service design...; Question 112: Which stage of the change management process deals with what...; Question 113: Which of the following BEST describes a problem?...; Question 114: Which of the following should be done when closing an incide...; Question 115: Which one of the following activities would be performed by ...; Question 116: Service design emphasizes the importance of the "Four Ps". T...; Question 117: Which process is responsible for controlling, recording and ...; Question 118: Where would you expect incident resolution targets to be doc...; Question 119: Which process is responsible to provide and maintain accurat...; Question 120: Which one of the following is an objective of service transi...; Question 121: Which of the following activities would be performed by a pr...; Question 122: Which one of the following does service metrics measure?...; Question 123: Which reason describes why ITIL is so successful?...; Question 124: Which of the following is NOT a source of best practice?...; Question 125: What body exists to support the authorization of changes and...; Question 126: Which of the following is the best definition of service man...; Question 127: Which processes are responsible for the regular review of un...; Question 128: Which process is responsible for discussing reports with cus...; Question 129: Where would all the possible service improvement opportuniti...; Question 130: Which of the following areas would technology help to suppor...; Question 131: Which one of the following is NOT a responsibility of the se...; Question 132: Which one of the following answers shows two of the activiti...; Question 133: Which one of the following would be the MOST useful in helpi...; Question 134: With which process is problem management likely to share cat...; Question 135: What type of baseline captures the structure, contents and d...; Question 136: Which statement about the service portfolio is TRUE?...; Question 137: Which role is responsible for carrying out the activities of...; Question 138: Which of the following types of service should be included i...; Question 139: Which statement about stakeholders is TRUE?...; Question 140: Which of these statements about resources and capabilities i...; Question 141: Which of the following BEST describes service strategies val...; Question 142: Which of the following activities are performed by a service...; Question 143: Which of the following are objectives of service level manag...; Question 144: What are the categories of event described in the UIL servic...; Question 145: Which one of the following is the BEST description of a serv...; Question 146: Which of the following items would commonly be on the agenda...; Question 147: Which of the following are basic concepts used in access man...; Question 148: Which of the following options is a hierarchy that is used i...; Question 149: The BEST description of an incident is:...; Question 150: Which of the following are reasons why ITIL is successful? 1...; Question 151: Which process is responsible for providing the rights to use...; Question 152: What is a service delivered between two business units in th...; Question 153: Which statement about the known error database (KEDB) is COR...; Question 154: Which of the following are within the scope of service asset...; Question 155: What should be documented as part of every process?...; Question 156: Which two elements of financial management for IT services a...; Question 157: Which of the following is the correct definition of an outco...; Question 158: Which process or function is responsible for monitoring acti...; Question 159: Which process has the purpose to ensure that, by managing th...; Question 160: What guidance does ITIL give on the frequency of production ...; Question 161: From the perspective of the service provider, what is the pe...; Question 162: What should a service always deliver to customers?...; Question 163: Which is the correct definition of a customer facing service...; Question 164: In which core ITIL publication can you find detailed descrip...; Question 165: Which is used to assess business demand for services?...; Question 166: What is a characteristic of a process?...; Question 167: Which one of the following is NOT a responsibility of the se...; Question 168: What BEST describes an important principle of communication ...; Question 169: Which is one of the five aspects of service design?...; Question 170: Which of the following CANNOT be provided by a tool?...; Question 171: Which one of the following provides the CORRECT list of proc...; Question 172: A Service design package (SDP) would normally be produced fo...; Question 173: What should a release policy include?...; Question 174: Looking for ways to improve process efficiency and cost effe...; Question 175: What is the result of carrying out an activity, following a ...; Question 176: Which of the following is NOT an objective of service transi...; Question 177: Which of the following identifies the purpose of design coor...; Question 178: Which of the following statements is CORRECT for every proce...; Question 179: The design of IT services requires the effective and efficie...; Question 180: Which one of the following activities are carried out during...; Question 181: In which of the following should details of a workaround be ...; Question 182: Who is responsible for ensuring that the request fulfillment...; Question 183: Which one of the following is an objective of service catalo...; Question 184: Which is an objective of the service design lifecycle stage?...; Question 185: Which stage of service lifecycle has the purpose of aligning...; Question 186: What is the BEST description of the purpose of the service o...; Question 187: When can a known error record be raised? 1. At any time it w...; Question 188: Which is an objective of access management?...; Question 189: Access management is closely related to which other process?...; Question 190: Which two processes will contribute MOST to enabling effecti...; Question 191: Which of the following processes are performed by the servic...; Question 192: Which process would you MOST expect to be involved in the ma...; Question 193: Which of the following are managed by facilities management?...; Question 194: Which one of the following can help determine the level of i...; Question 195: Which of the following would be examined by a major problem ...; Question 196: Which one of the following is the BEST description of a serv...; Question 197: Which statement should NOT be part of the value proposition ...; Question 198: Which one of the following is the BEST description of a majo...; Question 199: What is the primary focus of the business management?...; Question 200: What are the categories of events described in the ITIL serv...; Question 201: What do customer perceptions and business outcomes help to d...; Question 202: Which tool helps with defining accountability and responsibi...; Question 203: Which of the following availability management activities is...; Question 204: What type of services are NOT directly used by the business ...; Question 205: Which one of the following is NOT an aim of the change manag...; Question 206: What does the term "Wisdom" represent within the Data-to-Inf...; Question 207: What are sources of best practice?...; Question 208: Which of the following would be used to communicate a high l...; Question 209: Why is it important for service providers to understand patt...; Question 210: In service design, which term describes services, technologi...; Question 211: How is a service delivered between departments of the same o...; Question 212: What is the act of transforming resources and capabilities i...; Question 213: Availability management is directly responsible for the avai...; Question 214: From the perspective of the service provider, who is the per...; Question 215: Which of the following can include steps that will help to r...; Question 216: What are the three types of metrics that an organization sho...; Question 217: Which one of the following includes four stages called Plan,...; Question 218: Which three types of metric support Continual Service Improv...; Question 219: What BEST describes the purpose of analyzing risk?...; Question 220: Which stage of the service lifecycle is MOST concerned with ...; Question 221: Which of the following statements describes the objectives o...; Question 222: Which statement BEST describes the value of service strategy...; Question 223: Which of the following is an objective/are objectives of the...; Question 224: How many people should be accountable for a process as defin...; Question 225: Which of the following provide value to the business from se...; Question 226: Which statement about service review meetings is FALSE?...; Question 227: Which one of the following is the BEST description of a serv...; Question 228: Which of the following is the BEST description of a service-...; Question 229: Which process analyses services that are no longer viable an...; Question 230: Which of the following BEST describes an operational level a...; Question 231: Which statement BEST represents the guidance on incident log...; Question 232: A process owner has been identified with an "I" in a RACI ma...; Question 233: Which process is responsible for low risk, frequently occurr...; Question 234: Which ITIL process is used to restore normal service operati...; Question 235: Which types of communication would the functions within serv...; Question 236: What BEST defines IT service management?...; Question 237: Which role is accountable for the operational management of ...; Question 238: Consider the following list: 1. Change authority 2. Change m...; Question 239: Which of the following are valid parts of the service portfo...; Question 240: Which Functions are included in IT operations management?...; Question 241: Which one of the following is NOT a characteristic of a proc...; Question 242: What are customers of an IT service provider who purchase se...; Question 243: Which stage of the service lifecycle includes the scope of s...; Question 244: Which of the following service desk organizational structure...; Question 245: Which function or process would provide staff to monitor eve...; Question 246: Which of the following statements correctly states the relat...; Question 247: Check, Act and Plan are three of the stages of the Deming Cy...; Question 248: Which one of the following is the BEST definition of the ter...; Question 249: In which document would you expect to see an overview of act...; Question 250: Where should all master copies of controlled software and do...; Question 251: Which is an example of an internal customer?...; Question 252: Which is the CORRECT list of the three levels of a multi-lev...; Question 253: Which process is responsible for sourcing and delivering com...; Question 254: Which one of the following statements BEST describes a defin...; Question 255: Which of the following are benefits to the business of imple...; Question 256: Hierarchic escalation is BEST described as?...; Question 257: Which is the CORRECT list of metrics to support CSI activiti...; Question 258: Which process is responsible for ensuring that appropriate t...; Question 259: Which stage of the continual service improvement (CSI) appro...; Question 260: What BEST describes the value of service operation to the bu...; Question 261: A process owner is responsible for which of the following? 1...; Question 262: Which of the following statements about standard changes are...; Question 263: What is the type of notification that should be sent when a ...; Question 264: Which of the following statement about the service owner is ...; Question 265: Which of the following is an objective of business relations...; Question 266: Which of the following processes contributes MOST to quantif...; Question 267: Which is a reason why incident management interfaces with se...; Question 268: Which one of the following statements is CORRECT?...; Question 269: What would be the next step in the continual service improve...; Question 270: Which one of the following generates demand for services?...; Question 271: Which one of the following is the BEST definition of an even...; Question 272: Which one of the following provides the CORRECT list of proc...; Question 273: Which of the following is NOT a recognized example of a serv...; Question 274: Which process is involved in monitoring an IT service and de...; Question 275: Which is NOT a service desk type described in the ITIL servi...; Question 276: What are underpinning contracts used to document?...; Question 277: Which one of the following is it the responsibility of suppl...; Question 278: Which one of the following is NOT the responsibility of serv...; Question 279: Remediation planning is BEST described in which of the follo...; Question 280: Which of the following statements about processes is INCORRE...; Question 281: The remediation plan should be evaluated at what point in th...; Question 282: Which role is responsible for sponsoring, designing and chan...; Question 283: Which of the following identify the purpose of business rela...; Question 284: What is a RACI model used for?; Question 285: The multi-level SLA' is a three-layer structure. Which one o...; Question 286: A known error has been created after diagnosis of a problem ...; Question 287: Which of the following activities are performed by a desk? 1...; Question 288: Which of the following statements MOST correctly identifies ...; Question 289: What is the PRIMARY process for strategic communication with...; Question 290: The experiences, ideas, insights and values of individuals a...; Question 291: In which of the following areas would ITIL complementary gui...; Question 292: Which of the following are types of service defined in ITIL?...; Question 293: Which process would be used to compare the value that newer ...

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