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Question 33/52

Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization

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Question List (52q)
Question 1: Which service lifecycle stage provides the following values ...
Question 2: Which practice requires that staff demonstrate excellent cus...
Question 3: Which skill is an essential part of the 'service level manag...
Question 4: How should automation be implemented?...
Question 5: Why should some service requests be fulfilled with no additi...
Question 6: Which statement about service desks is CORRECT?...
Question 7: Which function is responsible for the management of a data c...
Question 8: Which directly assists with the diagnosis and resolution of ...
Question 9: Which dimension considers how knowledge assets should be pro...
Question 10: What is the definition of a known error?...
Question 11: Which is a supplier category?
Question 12: What is used to link activities within the service value cha...
Question 13: Which service transition process provides guidance about con...
Question 14: Which statement about metrics is CORRECT?...
Question 15: Which is part of service provision?...
Question 16: Which is a key requirement for a successful service level ag...
Question 17: How does information about problems and known errors contrib...
Question 18: Which statement about the steps to fulfill a service request...
Question 19: Which is a key requirement for a successful service level ag...
Question 20: Which is NOT a sub-process of capacity management?...
Question 21: What is the purpose of the `deployment management' practice?...
Question 22: A major incident has been closed, but there is a risk that i...
Question 23: Which is a service request?
Question 24: Which statement BEST describes the value of the service tran...
Question 25: Identify the missing word(s) in the following sentence. The ...
Question 26: Which is a purpose of the 'service level management' practic...
Question 27: Which term is used to describe the prediction and control of...
Question 28: Which statement about the 'four Ps' of service design is COR...
Question 29: Which is a purpose of the 'service desk' practice?...
Question 30: Which statement about the automation of service requests is ...
Question 31: Which is included in the purpose of the 'service level manag...
Question 32: Which statement about the steps to fulfill a service request...
Question 33: Which two statements about an organization's culture are COR...
Question 34: What is the purpose of the 'deployment management' practice?...
Question 35: Which describes a set of defined steps for implementing impr...
Question 36: Which approach is CORRECT when applying the guiding principl...
Question 37: Which statement about outcomes is CORRECT?...
Question 38: Which statement BEST describes the value of service strategy...
Question 39: Which practice makes new services available for use?...
Question 40: What includes governance as a component?...
Question 41: Which guiding principle is PRIMARILY concerned with end-to-e...
Question 42: What is the purpose of the 'information security management'...
Question 43: Which is an example of a business related measurement?...
Question 44: Which of these should be logged and managed as a problem?...
Question 45: What does the `C' in `RACI' refer to?...
Question 46: What are the three phases of 'problem management'?...
Question 47: What is the purpose of the 'problem management' practice?...
Question 48: Which is a purpose of the 'engage' value chain activity?...
Question 49: What is an IT asset?
Question 50: When should a change request be submitted to resolve a probl...
Question 51: Which practice has a purpose to support the quality of the s...
Question 52: Which is the CORRECT description of an outcome?...