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Question 17/52
How does information about problems and known errors contribute to 'incident management'?
Correct Answer: A
- Question List (52q)
- Question 1: Which service lifecycle stage provides the following values ...
- Question 2: Which practice requires that staff demonstrate excellent cus...
- Question 3: Which skill is an essential part of the 'service level manag...
- Question 4: How should automation be implemented?...
- Question 5: Why should some service requests be fulfilled with no additi...
- Question 6: Which statement about service desks is CORRECT?...
- Question 7: Which function is responsible for the management of a data c...
- Question 8: Which directly assists with the diagnosis and resolution of ...
- Question 9: Which dimension considers how knowledge assets should be pro...
- Question 10: What is the definition of a known error?...
- Question 11: Which is a supplier category?
- Question 12: What is used to link activities within the service value cha...
- Question 13: Which service transition process provides guidance about con...
- Question 14: Which statement about metrics is CORRECT?...
- Question 15: Which is part of service provision?...
- Question 16: Which is a key requirement for a successful service level ag...
- Question 17: How does information about problems and known errors contrib...
- Question 18: Which statement about the steps to fulfill a service request...
- Question 19: Which is a key requirement for a successful service level ag...
- Question 20: Which is NOT a sub-process of capacity management?...
- Question 21: What is the purpose of the `deployment management' practice?...
- Question 22: A major incident has been closed, but there is a risk that i...
- Question 23: Which is a service request?
- Question 24: Which statement BEST describes the value of the service tran...
- Question 25: Identify the missing word(s) in the following sentence. The ...
- Question 26: Which is a purpose of the 'service level management' practic...
- Question 27: Which term is used to describe the prediction and control of...
- Question 28: Which statement about the 'four Ps' of service design is COR...
- Question 29: Which is a purpose of the 'service desk' practice?...
- Question 30: Which statement about the automation of service requests is ...
- Question 31: Which is included in the purpose of the 'service level manag...
- Question 32: Which statement about the steps to fulfill a service request...
- Question 33: Which two statements about an organization's culture are COR...
- Question 34: What is the purpose of the 'deployment management' practice?...
- Question 35: Which describes a set of defined steps for implementing impr...
- Question 36: Which approach is CORRECT when applying the guiding principl...
- Question 37: Which statement about outcomes is CORRECT?...
- Question 38: Which statement BEST describes the value of service strategy...
- Question 39: Which practice makes new services available for use?...
- Question 40: What includes governance as a component?...
- Question 41: Which guiding principle is PRIMARILY concerned with end-to-e...
- Question 42: What is the purpose of the 'information security management'...
- Question 43: Which is an example of a business related measurement?...
- Question 44: Which of these should be logged and managed as a problem?...
- Question 45: What does the `C' in `RACI' refer to?...
- Question 46: What are the three phases of 'problem management'?...
- Question 47: What is the purpose of the 'problem management' practice?...
- Question 48: Which is a purpose of the 'engage' value chain activity?...
- Question 49: What is an IT asset?
- Question 50: When should a change request be submitted to resolve a probl...
- Question 51: Which practice has a purpose to support the quality of the s...
- Question 52: Which is the CORRECT description of an outcome?...
