ITIL Exam Dumps | Which is a key requirement for a successful service level agreement?

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Question 103/204

Which is a key requirement for a successful service level agreement?

A. It should be based on the service provider's view of the service

B. It should be written in legal language

C. It should relate to simple operational metrics

D. It should be simply written and easy to understand

Question List (204q): Question 1: Identify the missing words in the following sentence. The ma...; Question 2: What is the purpose of the 'incident management' practice?...; Question 3: Which statement about the service value chain is CORRECT?...; Question 4: Which service management dimension is focused on activities ...; Question 5: Which statement about the use of measurement in the 'start w...; Question 6: How should an organization prioritize incidents?...; Question 7: What are 'engage', 'plan' and 'improve' examples of?...; Question 8: Which is a recommendation for applying the guiding principle...; Question 9: Which statement about the 'service request management' pract...; Question 10: Which guiding principle focuses on reducing costs and human ...; Question 11: Which value chain activity ensures that ongoing service acti...; Question 12: Which is the CORRECT approach for managing a large improveme...; Question 13: Which statement about change management is CORRECT?...; Question 14: How are target resolution times used in the 'incident manage...; Question 15: Which TWO statements about an organization's culture are COR...; Question 16: Which statement about costs is CORRECT?...; Question 17: Which activity is NOT recommended by the start where you are...; Question 18: Which is a key requirement for a successful service level ag...; Question 19: When should the effectiveness of a problem workaround be ass...; Question 20: Which is an activity of the 'incident management" practice?...; Question 21: What is defined as a change of state that has significate fo...; Question 22: Which describes a set of defined steps for implementing impr...; Question 23: Identify the missing words in the following sentence. When a...; Question 24: Which 'service level management' activity helps staff to del...; Question 25: Which of the four dimensions include, the knowledge bases ne...; Question 26: Which guiding principle is PRIMARILY concerned with end-to-e...; Question 27: What do customer perceptions and business outcomes help to d...; Question 28: What is the definition of warranty?...; Question 29: Which statement about a 'continual improvement register' is ...; Question 30: Which statement about the 'continual improvement model' is C...; Question 31: What should all 'continual improvement' decisions be based o...; Question 32: Which is a use of a change schedule?...; Question 33: Which is one of the MAIN concerns of the 'design and transit...; Question 34: Which practice recommends using tools for collaboration and ...; Question 35: Which practice includes the use of approaches such as Lean, ...; Question 36: Why should a service level manager carry out regular service...; Question 37: Which practice MOST requires staff who demonstrate skills su...; Question 38: Which practice is MOST LIKELY to make use of artificial inte...; Question 39: Which practice would help a user gain access to an applicati...; Question 40: What varies in size and complexity, and uses functions to ac...; Question 41: Which practice is most likely to benefit from the use of cha...; Question 42: When planning 'continual improvement', which approach for as...; Question 43: Which dimension is MOST concerned with skills, competencies,...; Question 44: Which practice uses techniques such as SWOT analysis, balanc...; Question 45: Which Practice includes management of workarounds and known ...; Question 46: Which is a risk that might be removed from a service consume...; Question 47: What is the MOST important reason for prioritizing incidents...; Question 48: Which process is used to compare the value that new services...; Question 49: What can a service remove from the consumer and impose on th...; Question 50: Which ITIL practice has the purpose to establish and nurture...; Question 51: Which practice has a purpose that includes responding to con...; Question 52: Which practice has a purpose that includes managing risks to...; Question 53: Which practice makes use of methods from Lean. Agile and Dev...; Question 54: Which statement about value creating activities is CORRECT?...; Question 55: Which practice's purpose includes creating closer more colla...; Question 56: What is an event?; Question 57: Which of the following is included in the purpose of the 'co...; Question 58: Which two are considered part of the 'organizations and peop...; Question 59: Identify the missing work in the following sentence. An orga...; Question 60: Which will help solve incidents more quickly?...; Question 61: Which of these should be logged and managed as a problem?...; Question 62: A major incident has been closed, but there is a risk that i...; Question 63: Which practice updates information relating to symptoms and ...; Question 64: What must always be done before an activity is automated?...; Question 65: Which practice requires focus and effort to engage and liste...; Question 66: Which practice has a purpose that includes the handling of p...; Question 67: Which step of the 'continual improvement model' defines meas...; Question 68: What is the purpose of the 'relationship management' practic...; Question 69: Identify the missing word in the following sentence. A known...; Question 70: Which practice provides visibility of the organization's ser...; Question 71: What is the definition of "service management"?...; Question 72: Which is an input to the service value system?...; Question 73: What does 'change enablement' PRIMARILY focus on?...; Question 74: Which statement about known errors and problems is CORRECT?...; Question 75: Which activity is part of the 'continual improvement practic...; Question 76: Which statement about outcome is CORRECT?...; Question 77: Which describes a standard change?...; Question 78: Which TWO of the following statements are MOST associated wi...; Question 79: Identify the missing words in the following sentence. The 'i...; Question 80: Identify the missing word in the following sentence. A custo...; Question 81: Which statement about the 'continual improvement model' is C...; Question 82: Which guiding principle recommends consideration of the four...; Question 83: How should automation be implemented?...; Question 84: What is the definition of a known error?...; Question 85: What is a problem that has been analysed but has not been re...; Question 86: Which ITIL concept describes governance?...; Question 87: Which phase of problem management includes the regular re-as...; Question 88: Which practice has a purpose that includes maximizing succes...; Question 89: Which is a purpose of the 'service level management' practic...; Question 90: Which practice has a purpose that includes the management of...; Question 91: Which is part of the value proposition of a service?...; Question 92: When should a workaround be created?...; Question 93: What are typically recognized through notifications created ...; Question 94: How should an organization include third-party suppliers in ...; Question 95: An organization asks a stakeholder to review a planned chang...; Question 96: Which is one of the five aspects of service design?...; Question 97: Which ITIL guiding principle recommends using existing servi...; Question 98: What should be considered as part of the 'partners and suppl...; Question 99: Which is an example of a service request?...; Question 100: What is the CORRECT definition of service management?...; Question 101: Which practice facilitates operational communication between...; Question 102: Which practice uses technologies such as intelligent telepho...; Question 103: Which is a key requirement for a successful service level ag...; Question 104: What is a change schedule used for?...; Question 105: Which is an activity of the 'problem management' practice?...; Question 106: Which guiding principle leads to a faster response to custom...; Question 107: Identify the Missing word(s) in the following sentence A(n) ...; Question 108: Which statement about metrics is CORRECT?...; Question 109: What is required by all service desk staff?...; Question 110: Which guiding principle emphasizes the need to understand th...; Question 111: Identify the missing word in the following sentence. Sponsor...; Question 112: Which dimension considers how knowledge assets should be pro...; Question 113: Which is an example o' a service request?...; Question 114: Which guiding principle considers how the steps of a process...; Question 115: Which practice forms a link between the service provider and...; Question 116: Which is considered by the 'partners and suppliers' dimensio...; Question 117: What is the purpose of the 'monitoring and event management'...; Question 118: Which will NOT be handled as a service request?...; Question 119: When should a change request be submitted to resolve a probl...; Question 120: Which guiding principle discourages 'silo activity'?...; Question 121: Which is a purpose of the 'engage' value chain activity?...; Question 122: Which statement about the 'four Ps' of service design is COR...; Question 123: What is the purpose of service level management?...; Question 124: Which function is responsible for the management of a data c...; Question 125: What should be done first when applying the 'focus on value'...; Question 126: Which is provided by the 'engage' value chain activity?...; Question 127: Which step of the continual improvement model includes basel...; Question 128: Identify the missing word in the following sentence. A [?] i...; Question 129: Which TWO of the following are considerations of change enab...; Question 130: When using the 'continual improvement model, which informati...; Question 131: What is a definition of a service improvement plan (SIP)?...; Question 132: Which dimension of service management includes consideration...; Question 133: Which statement about value streams is CORRECT?...; Question 134: Which activity is part of the 'continual improvement' practi...; Question 135: Which statement about problems is CORRECT?...; Question 136: How does information about problems and known errors contrib...; Question 137: Which practice has a purpose that includes helping the organ...; Question 138: Which costs are included in the value proposition of a servi...; Question 139: What is the difference between the 'incident management' and...; Question 140: Which describes a 'change authority'?...; Question 141: Which is the definition of an IT asset?...; Question 142: Identify the missing word in the following sentence. The pur...; Question 143: A user contacts the service desk to ask how they can create ...; Question 144: Which practice involves the management of vulnerabilities th...; Question 145: What happens if a workaround becomes the permanent way of de...; Question 146: Which practice ensures that service actions, that are a norm...; Question 147: Which is the FIRST thing to consider when focusing on value?...; Question 148: Which of the following is an example of workaround?...; Question 149: Which statement about the 'change enablement' practice is CO...; Question 150: Which practice establishes a channel between the service pro...; Question 151: How is a continual improvement register used?...; Question 152: Which guiding principle describes the importance of doing so...; Question 153: Which guiding principle says that services and processes sho...; Question 154: Identify the missing word in the following sentence. A servi...; Question 155: Which practice requires skills and competencies related to b...; Question 156: Identify the missing word in the following sentence. A chang...; Question 157: Which practice has a purpose to support the quality of the s...; Question 158: Which value chain activity is concerned with the availabilit...; Question 159: Which statement about change authorization is CORRECT?...; Question 160: What is used as a tool to help define and measure performanc...; Question 161: Which is a purpose of the 'relationship management' practice...; Question 162: Which value chain activity communicates the current status o...; Question 163: What can be described as an operating model for the creating...; Question 164: Which practice has a purpose that includes managing authenti...; Question 165: Which statement about outcomes is CORRECT?...; Question 166: What is the purpose of the 'deployment management' practice?...; Question 167: Which two statements about the guiding principles are CORREC...; Question 168: What type of change is often used for resolving incidents or...; Question 169: What is a configuration item?; Question 170: How do all value chain activities transform inputs to output...; Question 171: What is a problem?; Question 172: What is defined as a change of state that has significance f...; Question 173: Which practice coordinates the classification, ownership and...; Question 174: Which statement about outcomes is CORRECT?...; Question 175: What role would be MOST suitable for someone with tots of ex...; Question 176: Which principle concentrates on service consumers?...; Question 177: Which statement about change authorities is CORRECT?...; Question 178: Which of the following should IT service continuity strategy...; Question 179: What is the MAIN benefit of 'problem management'?...; Question 180: Which is described by the 'organizations and people' dimensi...; Question 181: What impact does automation have on a service desk?...; Question 182: Which describes a CORRECT approach to change authorization?...; Question 183: Which dimension of service management considers governance, ...; Question 184: Which guiding principle helps an organization to understand ...; Question 185: Which is NOT a key focus of the 'information and technology'...; Question 186: What is the primary focus of business capacity management?...; Question 187: Which practice ensures that a variety of access channels are...; Question 188: Who is responsible for defining metrics for change managemen...; Question 189: Which statement about outcomes is CORRECT?...; Question 190: Which statement about outcomes is CORRECT?...; Question 191: Which practice recommends the use of event-based surveys to ...; Question 192: Which is a purpose of the 'service desk' practice?...; Question 193: Which stakeholders co-create value in a service relationship...; Question 194: Which statement about service relationship management is COR...; Question 195: What is the effect of increased automation on the 'service d...; Question 196: What is a change schedule PRIMARILY used for?...; Question 197: A flaw in an application could cause a service to fail IT st...; Question 198: Which is the correct combination of items that makes up an I...; Question 199: Which are the elements of process control?...; Question 200: Which BEST describe the focus of the 'think and work holisti...; Question 201: Which statement about the 'optimize and automate' guiding pr...; Question 202: Which is the addition, modification or removal of anything t...; Question 203: Which practices is MOST associate with the use of empathy to...; Question 204: Which is included in the purpose of the 'deliver and support...

Question 103/204

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