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Exam Code:ITIL
Exam Name:ITIL Foundation (V4)
Certification Provider:EXIN
Free Question Number:204
Version:v2026-01-25
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Exam Question List
Question 1: Identify the missing words in the following sentence. The ma...
Question 2: What is the purpose of the 'incident management' practice?...
Question 3: Which statement about the service value chain is CORRECT?...
Question 4: Which service management dimension is focused on activities ...
Question 5: Which statement about the use of measurement in the 'start w...
Question 6: How should an organization prioritize incidents?...
Question 7: What are 'engage', 'plan' and 'improve' examples of?...
Question 8: Which is a recommendation for applying the guiding principle...
Question 9: Which statement about the 'service request management' pract...
Question 10: Which guiding principle focuses on reducing costs and human ...
Question 11: Which value chain activity ensures that ongoing service acti...
Question 12: Which is the CORRECT approach for managing a large improveme...
Question 13: Which statement about change management is CORRECT?...
Question 14: How are target resolution times used in the 'incident manage...
Question 15: Which TWO statements about an organization's culture are COR...
Question 16: Which statement about costs is CORRECT?...
Question 17: Which activity is NOT recommended by the start where you are...
Question 18: Which is a key requirement for a successful service level ag...
Question 19: When should the effectiveness of a problem workaround be ass...
Question 20: Which is an activity of the 'incident management" practice?...
Question 21: What is defined as a change of state that has significate fo...
Question 22: Which describes a set of defined steps for implementing impr...
Question 23: Identify the missing words in the following sentence. When a...
Question 24: Which 'service level management' activity helps staff to del...
Question 25: Which of the four dimensions include, the knowledge bases ne...
Question 26: Which guiding principle is PRIMARILY concerned with end-to-e...
Question 27: What do customer perceptions and business outcomes help to d...
Question 28: What is the definition of warranty?...
Question 29: Which statement about a 'continual improvement register' is ...
Question 30: Which statement about the 'continual improvement model' is C...
Question 31: What should all 'continual improvement' decisions be based o...
Question 32: Which is a use of a change schedule?...
Question 33: Which is one of the MAIN concerns of the 'design and transit...
Question 34: Which practice recommends using tools for collaboration and ...
Question 35: Which practice includes the use of approaches such as Lean, ...
Question 36: Why should a service level manager carry out regular service...
Question 37: Which practice MOST requires staff who demonstrate skills su...
Question 38: Which practice is MOST LIKELY to make use of artificial inte...
Question 39: Which practice would help a user gain access to an applicati...
Question 40: What varies in size and complexity, and uses functions to ac...
Question 41: Which practice is most likely to benefit from the use of cha...
Question 42: When planning 'continual improvement', which approach for as...
Question 43: Which dimension is MOST concerned with skills, competencies,...
Question 44: Which practice uses techniques such as SWOT analysis, balanc...
Question 45: Which Practice includes management of workarounds and known ...
Question 46: Which is a risk that might be removed from a service consume...
Question 47: What is the MOST important reason for prioritizing incidents...
Question 48: Which process is used to compare the value that new services...
Question 49: What can a service remove from the consumer and impose on th...
Question 50: Which ITIL practice has the purpose to establish and nurture...
Question 51: Which practice has a purpose that includes responding to con...
Question 52: Which practice has a purpose that includes managing risks to...
Question 53: Which practice makes use of methods from Lean. Agile and Dev...
Question 54: Which statement about value creating activities is CORRECT?...
Question 55: Which practice's purpose includes creating closer more colla...
Question 56: What is an event?
Question 57: Which of the following is included in the purpose of the 'co...
Question 58: Which two are considered part of the 'organizations and peop...
Question 59: Identify the missing work in the following sentence. An orga...
Question 60: Which will help solve incidents more quickly?...
Question 61: Which of these should be logged and managed as a problem?...
Question 62: A major incident has been closed, but there is a risk that i...
Question 63: Which practice updates information relating to symptoms and ...
Question 64: What must always be done before an activity is automated?...
Question 65: Which practice requires focus and effort to engage and liste...
Question 66: Which practice has a purpose that includes the handling of p...
Question 67: Which step of the 'continual improvement model' defines meas...
Question 68: What is the purpose of the 'relationship management' practic...
Question 69: Identify the missing word in the following sentence. A known...
Question 70: Which practice provides visibility of the organization's ser...
Question 71: What is the definition of "service management"?...
Question 72: Which is an input to the service value system?...
Question 73: What does 'change enablement' PRIMARILY focus on?...
Question 74: Which statement about known errors and problems is CORRECT?...
Question 75: Which activity is part of the 'continual improvement practic...
Question 76: Which statement about outcome is CORRECT?...
Question 77: Which describes a standard change?...
Question 78: Which TWO of the following statements are MOST associated wi...
Question 79: Identify the missing words in the following sentence. The 'i...
Question 80: Identify the missing word in the following sentence. A custo...
Question 81: Which statement about the 'continual improvement model' is C...
Question 82: Which guiding principle recommends consideration of the four...
Question 83: How should automation be implemented?...
Question 84: What is the definition of a known error?...
Question 85: What is a problem that has been analysed but has not been re...
Question 86: Which ITIL concept describes governance?...
Question 87: Which phase of problem management includes the regular re-as...
Question 88: Which practice has a purpose that includes maximizing succes...
Question 89: Which is a purpose of the 'service level management' practic...
Question 90: Which practice has a purpose that includes the management of...
Question 91: Which is part of the value proposition of a service?...
Question 92: When should a workaround be created?...
Question 93: What are typically recognized through notifications created ...
Question 94: How should an organization include third-party suppliers in ...
Question 95: An organization asks a stakeholder to review a planned chang...
Question 96: Which is one of the five aspects of service design?...
Question 97: Which ITIL guiding principle recommends using existing servi...
Question 98: What should be considered as part of the 'partners and suppl...
Question 99: Which is an example of a service request?...
Question 100: What is the CORRECT definition of service management?...
Question 101: Which practice facilitates operational communication between...
Question 102: Which practice uses technologies such as intelligent telepho...
Question 103: Which is a key requirement for a successful service level ag...
Question 104: What is a change schedule used for?...
Question 105: Which is an activity of the 'problem management' practice?...
Question 106: Which guiding principle leads to a faster response to custom...
Question 107: Identify the Missing word(s) in the following sentence A(n) ...
Question 108: Which statement about metrics is CORRECT?...
Question 109: What is required by all service desk staff?...
Question 110: Which guiding principle emphasizes the need to understand th...
Question 111: Identify the missing word in the following sentence. Sponsor...
Question 112: Which dimension considers how knowledge assets should be pro...
Question 113: Which is an example o' a service request?...
Question 114: Which guiding principle considers how the steps of a process...
Question 115: Which practice forms a link between the service provider and...
Question 116: Which is considered by the 'partners and suppliers' dimensio...
Question 117: What is the purpose of the 'monitoring and event management'...
Question 118: Which will NOT be handled as a service request?...
Question 119: When should a change request be submitted to resolve a probl...
Question 120: Which guiding principle discourages 'silo activity'?...
Question 121: Which is a purpose of the 'engage' value chain activity?...
Question 122: Which statement about the 'four Ps' of service design is COR...
Question 123: What is the purpose of service level management?...
Question 124: Which function is responsible for the management of a data c...
Question 125: What should be done first when applying the 'focus on value'...
Question 126: Which is provided by the 'engage' value chain activity?...
Question 127: Which step of the continual improvement model includes basel...
Question 128: Identify the missing word in the following sentence. A [?] i...
Question 129: Which TWO of the following are considerations of change enab...
Question 130: When using the 'continual improvement model, which informati...
Question 131: What is a definition of a service improvement plan (SIP)?...
Question 132: Which dimension of service management includes consideration...
Question 133: Which statement about value streams is CORRECT?...
Question 134: Which activity is part of the 'continual improvement' practi...
Question 135: Which statement about problems is CORRECT?...
Question 136: How does information about problems and known errors contrib...
Question 137: Which practice has a purpose that includes helping the organ...
Question 138: Which costs are included in the value proposition of a servi...
Question 139: What is the difference between the 'incident management' and...
Question 140: Which describes a 'change authority'?...
Question 141: Which is the definition of an IT asset?...
Question 142: Identify the missing word in the following sentence. The pur...
Question 143: A user contacts the service desk to ask how they can create ...
Question 144: Which practice involves the management of vulnerabilities th...
Question 145: What happens if a workaround becomes the permanent way of de...
Question 146: Which practice ensures that service actions, that are a norm...
Question 147: Which is the FIRST thing to consider when focusing on value?...
Question 148: Which of the following is an example of workaround?...
Question 149: Which statement about the 'change enablement' practice is CO...
Question 150: Which practice establishes a channel between the service pro...
Question 151: How is a continual improvement register used?...
Question 152: Which guiding principle describes the importance of doing so...
Question 153: Which guiding principle says that services and processes sho...
Question 154: Identify the missing word in the following sentence. A servi...
Question 155: Which practice requires skills and competencies related to b...
Question 156: Identify the missing word in the following sentence. A chang...
Question 157: Which practice has a purpose to support the quality of the s...
Question 158: Which value chain activity is concerned with the availabilit...
Question 159: Which statement about change authorization is CORRECT?...
Question 160: What is used as a tool to help define and measure performanc...
Question 161: Which is a purpose of the 'relationship management' practice...
Question 162: Which value chain activity communicates the current status o...
Question 163: What can be described as an operating model for the creating...
Question 164: Which practice has a purpose that includes managing authenti...
Question 165: Which statement about outcomes is CORRECT?...
Question 166: What is the purpose of the 'deployment management' practice?...
Question 167: Which two statements about the guiding principles are CORREC...
Question 168: What type of change is often used for resolving incidents or...
Question 169: What is a configuration item?
Question 170: How do all value chain activities transform inputs to output...
Question 171: What is a problem?
Question 172: What is defined as a change of state that has significance f...
Question 173: Which practice coordinates the classification, ownership and...
Question 174: Which statement about outcomes is CORRECT?...
Question 175: What role would be MOST suitable for someone with tots of ex...
Question 176: Which principle concentrates on service consumers?...
Question 177: Which statement about change authorities is CORRECT?...
Question 178: Which of the following should IT service continuity strategy...
Question 179: What is the MAIN benefit of 'problem management'?...
Question 180: Which is described by the 'organizations and people' dimensi...
Question 181: What impact does automation have on a service desk?...
Question 182: Which describes a CORRECT approach to change authorization?...
Question 183: Which dimension of service management considers governance, ...
Question 184: Which guiding principle helps an organization to understand ...
Question 185: Which is NOT a key focus of the 'information and technology'...
Question 186: What is the primary focus of business capacity management?...
Question 187: Which practice ensures that a variety of access channels are...
Question 188: Who is responsible for defining metrics for change managemen...
Question 189: Which statement about outcomes is CORRECT?...
Question 190: Which statement about outcomes is CORRECT?...
Question 191: Which practice recommends the use of event-based surveys to ...
Question 192: Which is a purpose of the 'service desk' practice?...
Question 193: Which stakeholders co-create value in a service relationship...
Question 194: Which statement about service relationship management is COR...
Question 195: What is the effect of increased automation on the 'service d...
Question 196: What is a change schedule PRIMARILY used for?...
Question 197: A flaw in an application could cause a service to fail IT st...
Question 198: Which is the correct combination of items that makes up an I...
Question 199: Which are the elements of process control?...
Question 200: Which BEST describe the focus of the 'think and work holisti...
Question 201: Which statement about the 'optimize and automate' guiding pr...
Question 202: Which is the addition, modification or removal of anything t...
Question 203: Which practices is MOST associate with the use of empathy to...
Question 204: Which is included in the purpose of the 'deliver and support...