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Exam Code:	ITIL
Exam Name:	ITIL Foundation (V4)
Certification Provider:	EXIN
Free Question Number:	204
Version:	v2026-01-25
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April - Feb 10, 2026

Thank you freecram as I have successfully passed my EXIN EXIN Exam. I was instructed by my Supervisor to pass ITIL exam so I can work on upcoming project. I have not wasted time and asked my friends to help me to pass the exam.

Exam Question List: Question 1: Identify the missing words in the following sentence. The ma...; Question 2: What is the purpose of the 'incident management' practice?...; Question 3: Which statement about the service value chain is CORRECT?...; Question 4: Which service management dimension is focused on activities ...; Question 5: Which statement about the use of measurement in the 'start w...; Question 6: How should an organization prioritize incidents?...; Question 7: What are 'engage', 'plan' and 'improve' examples of?...; Question 8: Which is a recommendation for applying the guiding principle...; Question 9: Which statement about the 'service request management' pract...; Question 10: Which guiding principle focuses on reducing costs and human ...; Question 11: Which value chain activity ensures that ongoing service acti...; Question 12: Which is the CORRECT approach for managing a large improveme...; Question 13: Which statement about change management is CORRECT?...; Question 14: How are target resolution times used in the 'incident manage...; Question 15: Which TWO statements about an organization's culture are COR...; Question 16: Which statement about costs is CORRECT?...; Question 17: Which activity is NOT recommended by the start where you are...; Question 18: Which is a key requirement for a successful service level ag...; Question 19: When should the effectiveness of a problem workaround be ass...; Question 20: Which is an activity of the 'incident management" practice?...; Question 21: What is defined as a change of state that has significate fo...; Question 22: Which describes a set of defined steps for implementing impr...; Question 23: Identify the missing words in the following sentence. When a...; Question 24: Which 'service level management' activity helps staff to del...; Question 25: Which of the four dimensions include, the knowledge bases ne...; Question 26: Which guiding principle is PRIMARILY concerned with end-to-e...; Question 27: What do customer perceptions and business outcomes help to d...; Question 28: What is the definition of warranty?...; Question 29: Which statement about a 'continual improvement register' is ...; Question 30: Which statement about the 'continual improvement model' is C...; Question 31: What should all 'continual improvement' decisions be based o...; Question 32: Which is a use of a change schedule?...; Question 33: Which is one of the MAIN concerns of the 'design and transit...; Question 34: Which practice recommends using tools for collaboration and ...; Question 35: Which practice includes the use of approaches such as Lean, ...; Question 36: Why should a service level manager carry out regular service...; Question 37: Which practice MOST requires staff who demonstrate skills su...; Question 38: Which practice is MOST LIKELY to make use of artificial inte...; Question 39: Which practice would help a user gain access to an applicati...; Question 40: What varies in size and complexity, and uses functions to ac...; Question 41: Which practice is most likely to benefit from the use of cha...; Question 42: When planning 'continual improvement', which approach for as...; Question 43: Which dimension is MOST concerned with skills, competencies,...; Question 44: Which practice uses techniques such as SWOT analysis, balanc...; Question 45: Which Practice includes management of workarounds and known ...; Question 46: Which is a risk that might be removed from a service consume...; Question 47: What is the MOST important reason for prioritizing incidents...; Question 48: Which process is used to compare the value that new services...; Question 49: What can a service remove from the consumer and impose on th...; Question 50: Which ITIL practice has the purpose to establish and nurture...; Question 51: Which practice has a purpose that includes responding to con...; Question 52: Which practice has a purpose that includes managing risks to...; Question 53: Which practice makes use of methods from Lean. Agile and Dev...; Question 54: Which statement about value creating activities is CORRECT?...; Question 55: Which practice's purpose includes creating closer more colla...; Question 56: What is an event?; Question 57: Which of the following is included in the purpose of the 'co...; Question 58: Which two are considered part of the 'organizations and peop...; Question 59: Identify the missing work in the following sentence. An orga...; Question 60: Which will help solve incidents more quickly?...; Question 61: Which of these should be logged and managed as a problem?...; Question 62: A major incident has been closed, but there is a risk that i...; Question 63: Which practice updates information relating to symptoms and ...; Question 64: What must always be done before an activity is automated?...; Question 65: Which practice requires focus and effort to engage and liste...; Question 66: Which practice has a purpose that includes the handling of p...; Question 67: Which step of the 'continual improvement model' defines meas...; Question 68: What is the purpose of the 'relationship management' practic...; Question 69: Identify the missing word in the following sentence. A known...; Question 70: Which practice provides visibility of the organization's ser...; Question 71: What is the definition of "service management"?...; Question 72: Which is an input to the service value system?...; Question 73: What does 'change enablement' PRIMARILY focus on?...; Question 74: Which statement about known errors and problems is CORRECT?...; Question 75: Which activity is part of the 'continual improvement practic...; Question 76: Which statement about outcome is CORRECT?...; Question 77: Which describes a standard change?...; Question 78: Which TWO of the following statements are MOST associated wi...; Question 79: Identify the missing words in the following sentence. The 'i...; Question 80: Identify the missing word in the following sentence. A custo...; Question 81: Which statement about the 'continual improvement model' is C...; Question 82: Which guiding principle recommends consideration of the four...; Question 83: How should automation be implemented?...; Question 84: What is the definition of a known error?...; Question 85: What is a problem that has been analysed but has not been re...; Question 86: Which ITIL concept describes governance?...; Question 87: Which phase of problem management includes the regular re-as...; Question 88: Which practice has a purpose that includes maximizing succes...; Question 89: Which is a purpose of the 'service level management' practic...; Question 90: Which practice has a purpose that includes the management of...; Question 91: Which is part of the value proposition of a service?...; Question 92: When should a workaround be created?...; Question 93: What are typically recognized through notifications created ...; Question 94: How should an organization include third-party suppliers in ...; Question 95: An organization asks a stakeholder to review a planned chang...; Question 96: Which is one of the five aspects of service design?...; Question 97: Which ITIL guiding principle recommends using existing servi...; Question 98: What should be considered as part of the 'partners and suppl...; Question 99: Which is an example of a service request?...; Question 100: What is the CORRECT definition of service management?...; Question 101: Which practice facilitates operational communication between...; Question 102: Which practice uses technologies such as intelligent telepho...; Question 103: Which is a key requirement for a successful service level ag...; Question 104: What is a change schedule used for?...; Question 105: Which is an activity of the 'problem management' practice?...; Question 106: Which guiding principle leads to a faster response to custom...; Question 107: Identify the Missing word(s) in the following sentence A(n) ...; Question 108: Which statement about metrics is CORRECT?...; Question 109: What is required by all service desk staff?...; Question 110: Which guiding principle emphasizes the need to understand th...; Question 111: Identify the missing word in the following sentence. Sponsor...; Question 112: Which dimension considers how knowledge assets should be pro...; Question 113: Which is an example o' a service request?...; Question 114: Which guiding principle considers how the steps of a process...; Question 115: Which practice forms a link between the service provider and...; Question 116: Which is considered by the 'partners and suppliers' dimensio...; Question 117: What is the purpose of the 'monitoring and event management'...; Question 118: Which will NOT be handled as a service request?...; Question 119: When should a change request be submitted to resolve a probl...; Question 120: Which guiding principle discourages 'silo activity'?...; Question 121: Which is a purpose of the 'engage' value chain activity?...; Question 122: Which statement about the 'four Ps' of service design is COR...; Question 123: What is the purpose of service level management?...; Question 124: Which function is responsible for the management of a data c...; Question 125: What should be done first when applying the 'focus on value'...; Question 126: Which is provided by the 'engage' value chain activity?...; Question 127: Which step of the continual improvement model includes basel...; Question 128: Identify the missing word in the following sentence. A [?] i...; Question 129: Which TWO of the following are considerations of change enab...; Question 130: When using the 'continual improvement model, which informati...; Question 131: What is a definition of a service improvement plan (SIP)?...; Question 132: Which dimension of service management includes consideration...; Question 133: Which statement about value streams is CORRECT?...; Question 134: Which activity is part of the 'continual improvement' practi...; Question 135: Which statement about problems is CORRECT?...; Question 136: How does information about problems and known errors contrib...; Question 137: Which practice has a purpose that includes helping the organ...; Question 138: Which costs are included in the value proposition of a servi...; Question 139: What is the difference between the 'incident management' and...; Question 140: Which describes a 'change authority'?...; Question 141: Which is the definition of an IT asset?...; Question 142: Identify the missing word in the following sentence. The pur...; Question 143: A user contacts the service desk to ask how they can create ...; Question 144: Which practice involves the management of vulnerabilities th...; Question 145: What happens if a workaround becomes the permanent way of de...; Question 146: Which practice ensures that service actions, that are a norm...; Question 147: Which is the FIRST thing to consider when focusing on value?...; Question 148: Which of the following is an example of workaround?...; Question 149: Which statement about the 'change enablement' practice is CO...; Question 150: Which practice establishes a channel between the service pro...; Question 151: How is a continual improvement register used?...; Question 152: Which guiding principle describes the importance of doing so...; Question 153: Which guiding principle says that services and processes sho...; Question 154: Identify the missing word in the following sentence. A servi...; Question 155: Which practice requires skills and competencies related to b...; Question 156: Identify the missing word in the following sentence. A chang...; Question 157: Which practice has a purpose to support the quality of the s...; Question 158: Which value chain activity is concerned with the availabilit...; Question 159: Which statement about change authorization is CORRECT?...; Question 160: What is used as a tool to help define and measure performanc...; Question 161: Which is a purpose of the 'relationship management' practice...; Question 162: Which value chain activity communicates the current status o...; Question 163: What can be described as an operating model for the creating...; Question 164: Which practice has a purpose that includes managing authenti...; Question 165: Which statement about outcomes is CORRECT?...; Question 166: What is the purpose of the 'deployment management' practice?...; Question 167: Which two statements about the guiding principles are CORREC...; Question 168: What type of change is often used for resolving incidents or...; Question 169: What is a configuration item?; Question 170: How do all value chain activities transform inputs to output...; Question 171: What is a problem?; Question 172: What is defined as a change of state that has significance f...; Question 173: Which practice coordinates the classification, ownership and...; Question 174: Which statement about outcomes is CORRECT?...; Question 175: What role would be MOST suitable for someone with tots of ex...; Question 176: Which principle concentrates on service consumers?...; Question 177: Which statement about change authorities is CORRECT?...; Question 178: Which of the following should IT service continuity strategy...; Question 179: What is the MAIN benefit of 'problem management'?...; Question 180: Which is described by the 'organizations and people' dimensi...; Question 181: What impact does automation have on a service desk?...; Question 182: Which describes a CORRECT approach to change authorization?...; Question 183: Which dimension of service management considers governance, ...; Question 184: Which guiding principle helps an organization to understand ...; Question 185: Which is NOT a key focus of the 'information and technology'...; Question 186: What is the primary focus of business capacity management?...; Question 187: Which practice ensures that a variety of access channels are...; Question 188: Who is responsible for defining metrics for change managemen...; Question 189: Which statement about outcomes is CORRECT?...; Question 190: Which statement about outcomes is CORRECT?...; Question 191: Which practice recommends the use of event-based surveys to ...; Question 192: Which is a purpose of the 'service desk' practice?...; Question 193: Which stakeholders co-create value in a service relationship...; Question 194: Which statement about service relationship management is COR...; Question 195: What is the effect of increased automation on the 'service d...; Question 196: What is a change schedule PRIMARILY used for?...; Question 197: A flaw in an application could cause a service to fail IT st...; Question 198: Which is the correct combination of items that makes up an I...; Question 199: Which are the elements of process control?...; Question 200: Which BEST describe the focus of the 'think and work holisti...; Question 201: Which statement about the 'optimize and automate' guiding pr...; Question 202: Which is the addition, modification or removal of anything t...; Question 203: Which practices is MOST associate with the use of empathy to...; Question 204: Which is included in the purpose of the 'deliver and support...

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