Cost of downtime is the total amount of money lost due to a data centre outage or disruption. It can be classified into two categories: direct and indirect. Direct costs are the immediate and measurable expenses incurred during or after an outage, such as lost revenue, lost productivity, recovery costs, compensation costs, penalties, etc. Indirect costs are the long-term and intangible impacts of an outage, such as reputation damage, customer dissatisfaction, loss of market share, legal liabilities, etc. Both direct and indirect costs can vary depending on the type, duration, and severity of the outage, as well as the industry, size, and location of the data centre.
References:
*EPI Data Centre Training Framework1
*EPI Data Centre Competence Framework2
*Understanding the Cost of Data Center Downtime3
*Uptime Institute's 2022 Outage Analysis Finds Downtime Costs and Consequences Worsening
*[INFOGRAPHIC] The Cost of Downtime: 21 Stats You Need to Know