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An organization wants to prevent incidents which share common symptoms or root causes from reoccurring. They also want to minimize the adverse impact of incidents that cannot be prevented. Which management function addresses the organization's requirements?
Correct Answer: C
Problem management focuses on identifying and addressing the root causes of incidents to prevent their recurrence. It also aims to minimize the impact of incidents that cannot be prevented by implementing temporary workarounds and permanent solutions. This management function helps improve overall IT service quality and reduces downtime by proactively managing problems. References: * Dell EMC Education Services