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Question: Which operations management process is responsible for maintaining information about configuration items (CIs)?
Correct Answer: B
Configuration Management is the process that ensures all configuration items (CIs) are identified, tracked, and maintained throughout their lifecycle. It maintains a Configuration Management Database (CMDB) that records the relationships and configurations of various components in the IT environment. Reference:Dell Information Storage and Management Foundations 2023 Study Guide, Section: Storage Infrastructure Management Functions.