SLA stands for Service Level Agreement, which is a contract that defines the various levels of maintenance to be provided by an external business vendor in a secure environment. An SLA specifies the expectations, responsibilities, and obligations of both parties, such as the scope, quality, availability, and performance of the service, as well as the metrics and methods for measuring and reporting the service level. An SLA also outlines the penalties or remedies for any breach or failure of the service level. An SLA can help ensure that the external business vendor delivers the service in a timely, consistent, and secure manner, and that the customer receives the service that meets their needs and requirements. Official Reference:
https://partners.comptia.org/docs/default-source/resources/comptia-cysa-cs0-002-exam-objectives
https://www.comptia.org/certifications/cybersecurity-analyst
https://www.comptia.org/blog/the-new-comptia-cybersecurity-analyst-your-questions-answered