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A technician is assisting a user who cannot connect to a website. The technician attempts to ping the default gateway and DNS server of the workstation. According to troubleshooting methodology, this is an example of:
Correct Answer: B
The technician is just starting to look at the problem, so he is beginning to gather information to determine what the root CAUSE is. This would be step #1 Identify the Problem. "gathering information" (in this case, can certain devices be pinged on the network) is a part of step one. https://www.comptia.org/blog/troubleshooting-methodology