A recently installed printer is incorrectly aligning printed documents Which of the following should the technician do first to fix this issue?
Correct Answer: A
A: Run the maintenance application:
Most modern printers include a built-in maintenance application that can calibrate the print heads and correct alignment issues. Running this tool is the first step to address misalignment.
Incorrect Options:
B: Clean the rollers: Cleaning rollers is typically done to resolve paper feed or jamming issues, not alignment problems.
C: Upgrade the firmware: While updating firmware is beneficial for performance improvements, it is not the first step for fixing alignment.
D: Reinstall the drivers: Misaligned printing is usually hardware-related, not a driver issue.
Key Takeaway: The maintenance application should be run first to resolve alignment issues in a newly installed printer.
Reference: CompTIA A+ Core 1 Exam Objectives (220-1201), Domain 5.5 - Printer troubleshooting.