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An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the cause of the issue?
Correct Answer: C
When an employee is unable to access the company portal using a VPN on their personal smartphone, the most likely cause is: * The smartphone is not enrolled in MDM service: Mobile Device Management (MDM) services often control access to company resources. If the smartphone is not enrolled, it may be blocked from accessing the VPN and, consequently, the company portal. * The application must be purchased by the company: Unlikely, as most VPN applications are free to download or included in the company's software package. * The smartphone is not on the latest OS version: While this could cause compatibility issues, it is less likely than the MDM enrollment issue. * The application fails to install and launch: This would be a different problem and would usually present specific error messages. Reference: CompTIA A+ 220-1102 Exam Objectives, Section 2.7: Explain common methods for securing mobile and embedded devices. MDM configuration and access control documentation.