A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?
Correct Answer: D
When troubleshooting a printer that was previously working but is no longer recognized by a workstation, Event Viewer is the most appropriate tool to check for historical logs and events related to the printer and the system.
* Option A: Performance MonitorPerformance Monitor is used for monitoring system performance and
* resources in real-time and does not provide specific historical event logs related to device failures.
* Option B: Devices and PrintersDevices and Printers show the status and properties of connected devices but do not provide a historical log of events or errors.
* Option C: Task SchedulerTask Scheduler manages and monitors scheduled tasks but does not log hardware events or errors.
* Option D: Event ViewerEvent Viewer logs system events, including errors, warnings, and information related to hardware and software. It is ideal for checking what happened prior to the printer failure.
References:
* CompTIA A+ 220-1102 Objective 3.1 (Troubleshoot common Windows OS problems), particularly using Event Viewer for diagnosing issues.