220-1102 Exam Dumps | A user reports a hardware issue to the help desk. Which of the following should the help desk technician

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Question 209/265

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

A. Ask the user for the model number of the hardware.

B. Offer a temporary replacement device to the user.

C. Submit the issue to the manufacturer.

D. Remotely install updates to the device driver.

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