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Question 84/265

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

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Question List (265q)
Question 1: A technician is replacing the processor in a desktop compute...
Question 2: Which of the following macOS utilities uses AES-128 to encry...
Question 3: Multiple users are reporting audio issues as well as perform...
Question 4: After a company installed a new SOHO router customers were u...
Question 5: A technician has verified that a user's computer has a virus...
Question 6: An Android user contacts the help desk because a company sma...
Question 7: The findings from a security audit indicate the risk of data...
Question 8: A user's company phone was stolen. Which of the following sh...
Question 9: The command cac cor.ptia. txt was issued on a Linux terminal...
Question 10: Which of the following best describes a rollback plan?...
Question 11: A user is setting up a computer for the first time and would...
Question 12: A technician is installing new software on a macOS computer....
Question 13: A hard drive that previously contained PI I needs to be repu...
Question 14: A technician is modifying the default home page of all the w...
Question 15: Which of the following items require special e-waste recycli...
Question 16: A user is setting up backups on a workstation. The user want...
Question 17: Which of the following best describes when to use the YUM co...
Question 18: A technician is troubleshooting a customer's PC and receives...
Question 19: An administrator needs to select a method to dispose of SSDs...
Question 20: A user receives a notification indicating the data plan on t...
Question 21: A change advisory board just approved a change request. Whic...
Question 22: Which of the following should be used to secure a device fro...
Question 23: Which of the following operating systems is considered close...
Question 24: An engineer is configuring a new server that requires a bare...
Question 25: A user is being directed by the help desk to look up a Windo...
Question 26: A manager called the help desk to ask for assistance with cr...
Question 27: A user's mobile phone has become sluggish A systems administ...
Question 28: A user created a file on a shared drive and wants to prevent...
Question 29: A technician needs to recommend the best backup method that ...
Question 30: A user calls the help desk to report that Windows installed ...
Question 31: A user is unable to log in to the network. The network uses ...
Question 32: Which of the following is the MOST cost-effective version of...
Question 33: A company needs employees who work remotely to have secure a...
Question 34: A user needs assistance changing the desktop wallpaper on a ...
Question 35: A user's permissions are limited to read on a shared network...
Question 36: A Windows administrator is creating user profiles that will ...
Question 37: A user takes a work-issued laptop home for the first time. W...
Question 38: A small business owner wants to install newly purchased soft...
Question 39: A technician is setting up a new PC in a SOHO. Which of the ...
Question 40: A user has requested help setting up the fingerprint reader ...
Question 41: A company using Active Directory wants to change the locatio...
Question 42: Which of the following environmental factors are most import...
Question 43: An executive has contacted you through the help-desk chat su...
Question 44: A large organization is researching proprietary software wit...
Question 45: Which of the following is used to explain issues that may oc...
Question 46: A technician is investigating an employee's smartphone that ...
Question 47: A user's Windows computer seems to work well at the beginnin...
Question 48: A technician needs to provide recommendations about how to u...
Question 49: Windows updates need to be performed on a department's serve...
Question 50: A macOS user needs to create another virtual desktop space. ...
Question 51: A technician is installing a new copy of Windows on all comp...
Question 52: A salesperson's computer is unable to print any orders on a ...
Question 53: A user opened an infected email. A security administrator re...
Question 54: A change advisory board did not approve a requested change d...
Question 55: A bank would like to enhance building security in order to p...
Question 56: A company-owned mobile device is displaying a high number of...
Question 57: A user is unable to access files on a work PC after opening ...
Question 58: A user corrects a laptop that is running Windows 10 to a doc...
Question 59: Which of the following is a proprietary Cisco AAA protocol?...
Question 60: A technician is creating a location on a Windows workstation...
Question 61: A technician needs to formal a USB drive to transfer 20GB of...
Question 62: Which of the following would most likely be used in a small ...
Question 63: Which of the following must be maintained throughout the for...
Question 64: A company wants to take advantage of modern technology and t...
Question 65: A technician is setting up a new laptop for an employee who ...
Question 66: A user's system is infected with malware. A technician updat...
Question 67: A mobile phone user has downloaded a new payment application...
Question 68: A technician has just used an anti-malware removal tool to r...
Question 69: A technician is troubleshooting a customer's PC and receives...
Question 70: When visiting a particular website, a user receives a messag...
Question 71: Which of the following Linux commands would help to identify...
Question 72: Which of the following macOS features provides the user with...
Question 73: An architecture firm is considering upgrading its computer-a...
Question 74: A BSOD appears on a user's workstation monitor. The user imm...
Question 75: A user's corporate laptop with proprietary work Information ...
Question 76: A technician is troubleshooting a user's PC that is running ...
Question 77: A technician is investigating options to secure a small offi...
Question 78: A systems administrator is troubleshooting network performan...
Question 79: A technician needs to format a USB drive to transfer 20GB of...
Question 80: A user's iPhone was permanently locked after several failed ...
Question 81: A user reports a computer is running slow. Which of the foll...
Question 82: A technician has been tasked with installing a workstation t...
Question 83: Which of the following is used to integrate Linux servers an...
Question 84: A user is having phone issues after installing a new applica...
Question 85: A user is unable to log in to the domain with a desktop PC, ...
Question 86: A technician needs to establish a remote access session with...
Question 87: An administrator is designing and implementing a server back...
Question 88: A technician received a call from a user who clicked on a we...
Question 89: Which of the following is used as a password manager in the ...
Question 90: All the desktop icons on a user's newly issued PC are very l...
Question 91: A user is receiving repeated pop-up advertising messages whi...
Question 92: A company is experiencing a DDoS attack. Several internal wo...
Question 93: A corporate smartphone was stored for five months after setu...
Question 94: Which of the following is the best way to limit the loss of ...
Question 95: A technician is troubleshooting an issue that requires a use...
Question 96: A technician installed a known-good, compatible motherboard ...
Question 97: A company discovered that numerous computers from multiple g...
Question 98: A technician downloaded a software program to a network shar...
Question 99: Which of the following would cause a corporate-owned iOS dev...
Question 100: Security software was accidentally uninstalled from all serv...
Question 101: A technician downloaded an OS installation file but is unabl...
Question 102: Sensitive data was leaked from a user's smartphone. A techni...
Question 103: A customer who uses a Linux OS called the help desk to reque...
Question 104: Which of the following is command options is used to display...
Question 105: A company implemented a BYOD policy and would like to reduce...
Question 106: A technician receives a high-priority ticket about sensitive...
Question 107: Which of the following protocols supports fast roaming betwe...
Question 108: A user calls the help desk and reports a workstation is infe...
Question 109: A user reports a computer is running slow. Which of the foll...
Question 110: A user reported that a laptop's screen turns off very quickl...
Question 111: Which of the following filesystem formats would be the BEST ...
Question 112: A developer is creating a shell script to automate basic tas...
Question 113: A technician needs to update the software on several hundred...
Question 114: A technician is upgrading the backup system for documents at...
Question 115: A technician is hardening a company file server and needs to...
Question 116: A user has a license for an application that is in use on a ...
Question 117: A technician has identified malicious traffic originating fr...
Question 118: Which of the following could be used to implement secure phy...
Question 119: A PC is taking a long time to boot. Which of the following o...
Question 120: When a user calls in to report an issue, a technician submit...
Question 121: A technician needs to transfer a large number of files over ...
Question 122: A user turns on a new laptop and attempts to log in to speci...
Question 123: A macOS user is installing a new application. Which of the f...
Question 124: A technician found that an employee is mining cryptocurrency...
Question 125: A technician is troubleshooting a smartphone that is unable ...
Question 126: A user contacted the help desk to report pop-ups on a compan...
Question 127: A user is having issues with document-processing software on...
Question 128: A company-owned mobile device is displaying a high number of...
Question 129: A technician needs to add an individual as a local administr...
Question 130: Which of the following should be documented to ensure that t...
Question 131: A technician installs specialized software on a workstation....
Question 132: A user is trying to use a third-party USB adapter but is exp...
Question 133: A systems administrator is tasked with configuring desktop s...
Question 134: A customer called the help desk to report that a machine tha...
Question 135: A user lost a company tablet that was used for customer inta...
Question 136: A company's assets are scanned annually. Which of the follow...
Question 137: A technician discovers user input has been captured by a mal...
Question 138: As a corporate technician, you are asked to evaluate several...
Question 139: A user visits a game vendor's website to view the latest pat...
Question 140: Which of the following default system tools can be used in m...
Question 141: Which of the following command-line tools will delete a dire...
Question 142: Which of the following should be used to control security se...
Question 143: A technician is creating a tunnel that hides IP addresses an...
Question 144: A technician is moving a Windows workstation from the accoun...
Question 145: Before leaving work, a user wants to see the traffic conditi...
Question 146: Which of the following data is MOST likely to be regulated?...
Question 147: A company recently experienced a security incident in which ...
Question 148: Users access files in the department share. When a user crea...
Question 149: A Windows user recently replaced a computer The user can acc...
Question 150: A technician is trying to connect to a user's laptop in orde...
Question 151: A user requires local administrative access to a workstation...
Question 152: A user reports seeing random, seemingly non-malicious advert...
Question 153: A user's iPhone was permanently locked after several tailed ...
Question 154: A user receives a call from someone claiming to be a technic...
Question 155: An administrator has submitted a change request for an upcom...
Question 156: A user is unable to access several documents saved on a work...
Question 157: A technician is setting up a desktop computer in a small off...
Question 158: A user's smartphone data usage is well above average. The us...
Question 159: Which of the following is used to generate passcodes necessa...
Question 160: A technician is troubleshooting a Windows 10 PC that is unab...
Question 161: A technician is setting up a conference room computer with a...
Question 162: An Internet cafe has several computers available for public ...
Question 163: A technician is configuring a SOHO router and wants to only ...
Question 164: A customer recently experienced a power outage at a SOHO. Th...
Question 165: A user requires a drive to be mapped through a Windows comma...
Question 166: Which of the following is a consequence of end-of-lite opera...
Question 167: A homeowner recently moved and requires a new router for the...
Question 168: A technician was assigned a help desk ticket and resolved th...
Question 169: A company is Issuing smartphones to employees and needs to e...
Question 170: A user accidentally installed the incorrect word processing ...
Question 171: A technician has been unable to remediate a persistent malwa...
Question 172: A technician sees a file that is requesting payment to a cry...
Question 173: A user attempts to open some files, but a message appears st...
Question 174: A user's Windows 10 workstation with an HDD is running reall...
Question 175: A technician cannot uninstall a system driver because the dr...
Question 176: A change advisory board authorized a setting change so a tec...
Question 177: A suite of security applications was installed a few days ag...
Question 178: A technician is troubleshooting a computer with a suspected ...
Question 179: A Windows user reported that a pop-up indicated a security i...
Question 180: A help desk technician determines a motherboard has failed. ...
Question 181: A help desk technician runs the following script: Inventory....
Question 182: An IT technician is attempting to access a user's workstatio...
Question 183: Welcome to your first day as a Fictional Company. LLC helpde...
Question 184: A technician needs to configure a computer for a user to wor...
Question 185: A technician downloads a validated security tool and notes t...
Question 186: A customer wants to make sure the data is protected and secu...
Question 187: A technician is asked to resize a partition on the internal ...
Question 188: A technician receives a ticket indicating the user cannot re...
Question 189: A company needs to securely dispose of data stored on optica...
Question 190: A customer calls a service support center and begins yelling...
Question 191: A user is attempting to browse the internet using Internet E...
Question 192: A laptop that was in the evidence room of a police station i...
Question 193: A help desk technician needs to remotely access and control ...
Question 194: Which of the following Wi-Fi protocols is the MOST secure?...
Question 195: A user added a second monitor and wants to extend the displa...
Question 196: A user is unable to access a website, which is widely used a...
Question 197: A malicious file was executed automatically when a flash dri...
Question 198: A technician at a customer site is troubleshooting a laptop ...
Question 199: Which of the following provide the BEST way to secure physic...
Question 200: While staying at a hotel, a user attempts to connect to the ...
Question 201: A company is experiencing a ODDS attack. Several internal wo...
Question 202: A user reports a PC is running slowly. The technician suspec...
Question 203: A wireless network is set up, but it is experiencing some in...
Question 204: A technician is securing a new Windows 10 workstation and wa...
Question 205: A user rotates a cell phone horizontally to read emails, but...
Question 206: After clicking on a link in an email a Chief Financial Offic...
Question 207: Which of the following options should MOST likely be conside...
Question 208: A user attempts to install additional software and receives ...
Question 209: A user reports a hardware issue to the help desk. Which of t...
Question 210: A kiosk, which is running Microsoft Windows 10, relies exclu...
Question 211: A company recently experienced a security incident in which ...
Question 212: A technician has an external SSD. The technician needs to re...
Question 213: Which of the following defines the extent of a change?...
Question 214: A user reports a workstation has been performing strangely a...
Question 215: A user installed a new application that automatically starts...
Question 216: A technician installed a new application on a workstation. F...
Question 217: A help desk technician is troubleshooting a workstation in a...
Question 218: Which of the following would allow physical access to a rest...
Question 219: Which of the following is a data security standard for prote...
Question 220: A user connected an external hard drive but is unable to see...
Question 221: A technician wants to harden Windows workstations after a re...
Question 222: A small-office customer needs three PCs to be configured in ...
Question 223: A desktop technician has received reports that a user's PC i...
Question 224: A technician is troubleshooting application crashes on a Win...
Question 225: A user is attempting to make a purchase at a store using a p...
Question 226: A systems administrator is monitoring an unusual amount of n...
Question 227: Which of the following commands can a technician use to get ...
Question 228: A user reports that text on the screen is too small. The use...
Question 229: A technician needs to reimage a desktop in an area without n...
Question 230: Which of the following would typically require the most comp...
Question 231: A call center handles inquiries into billing issues for mult...
Question 232: A customer has a USB-only printer attached to a computer. A ...
Question 233: The battery life on an employee's new phone seems to be dras...
Question 234: Which of the following Linux commands would be used to insta...
Question 235: A user enabled a mobile device's screen lock function with p...
Question 236: A macOS user reports seeing a spinning round cursor on a pro...
Question 237: Which of the following commands lists running processes in L...
Question 238: An employee has repeatedly contacted a technician about malw...
Question 239: Which of the following is the proper way for a technician to...
Question 240: Every time a user tries to open the organization's proprieta...
Question 241: While assisting a customer with an issue, a support represen...
Question 242: A technician needs to exclude an application folder from bei...
Question 243: A technician needs to perform after-hours service starting a...
Question 244: A company is retiring old workstations and needs a certifica...
Question 245: A user connected a laptop to a wireless network and was tric...
Question 246: A developer reports that a workstation's database file exten...
Question 247: A user's corporate phone was stolen, and the device contains...
Question 248: An analyst needs GUI access to server software running on a ...
Question 249: An Android user reports that when attempting to open the com...
Question 250: A user has a computer with Windows 10 Home installed and pur...
Question 251: A user needs assistance changing the desktop wallpaper on a ...
Question 252: A remote user is having issues accessing an online share. Wh...
Question 253: A user is configuring a new SOHO Wi-Fi router for the first ...
Question 254: A developer's Type 2 hypervisor is performing inadequately w...
Question 255: A hotel's Wi-Fi was used to steal information on a corporate...
Question 256: A large company is selecting a new Windows operating system ...
Question 257: A customer installed a new web browser from an unsolicited U...
Question 258: A user updates a mobile device's OS. A frequently used appli...
Question 259: A user calls the help desk to report that none of the files ...
Question 260: Upon downloading a new ISO, an administrator is presented wi...
Question 261: A technician is finalizing a new workstation for a user. The...
Question 262: A technician is partitioning a hard disk. The five primary p...
Question 263: A technician is troubleshooting a Windows system that is hav...
Question 264: An employee using an Apple MacBook is receiving frequent, ra...
Question 265: Antivirus software indicates that a workstation is infected ...