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Question 23/206

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

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Question List (206q)
Question 1: A technician is unable to access the internet or named netwo...
Question 2: A user notices a small USB drive is attached to the user's c...
Question 3: A technician received a call stating that all files in a use...
Question 4: A technician suspects the boot disk of a user's computer con...
Question 5: A new employee was hired recently. Which of the following do...
Question 6: A technician is working to resolve a Wi-Fi network issue at ...
Question 7: Which of the following is the proper way for a technician to...
Question 8: A mobile phone user has downloaded a new payment application...
Question 9: A technician is setting up a new laptop. The company's secur...
Question 10: A technician needs to ensure that USB devices are not suspen...
Question 11: After a failed update, an application no longer launches and...
Question 12: An employee calls the help desk regarding an issue with a la...
Question 13: A technician is finalizing a new workstation for a user. The...
Question 14: A technician is investigating an employee's smartphone that ...
Question 15: A remote user is experiencing issues with Outlook settings a...
1 commentQuestion 16: Which of the following options should MOST likely be conside...
Question 17: Following a recent power outage, several computers have been...
Question 18: Which of the following only has a web browser interface?...
Question 19: A technician has just used an anti-malware removal tool to r...
Question 20: Which of the following helps ensure that a piece of evidence...
Question 21: A new employee is having difficulties using a laptop with a ...
Question 22: A user's permissions are limited to read on a shared network...
Question 23: A user is having phone issues after installing a new applica...
Question 24: A user is setting up a computer for the first time and would...
Question 25: A user reports that a workstation is operating sluggishly Se...
Question 26: Which of the following Wi-Fi protocols is the MOST secure?...
Question 27: An engineer is configuring a new server that requires a bare...
Question 28: A network administrator is deploying a client certificate to...
Question 29: A new spam gateway was recently deployed at a small business...
Question 30: A technician installed Windows 10 on a workstation. The work...
Question 31: A user requires a drive to be mapped through a Windows comma...
Question 32: A systems administrator is configuring centralized desktop m...
Question 33: A technician has been tasked with troubleshooting audiovisua...
Question 34: A technician is tasked with configuring a computer for a vis...
Question 35: A user's smartphone data usage is well above average. The us...
Question 36: While trying to repair a Windows 10 OS, a technician receive...
Question 37: A technician receives a ticket indicating the user cannot re...
Question 38: A suite of security applications was installed a few days ag...
Question 39: A user receives a call from someone who claims to be from th...
Question 40: A bank would like to enhance building security in order to p...
Question 41: A user added a second monitor and wants to extend the displa...
Question 42: An incident handler needs to preserve evidence for possible ...
Question 43: A technician receives a call from a user who is on vacation....
Question 44: A technician is troubleshooting a mobile device that was dro...
Question 45: Following the latest Windows update PDF files are opening in...
Question 46: A user reports that a PC seems to be running more slowly tha...
Question 47: An Internet cafe has several computers available for public ...
Question 48: A technician is unable to join a Windows 10 laptop to a doma...
Question 49: A technician is securing a new Windows 10 workstation and wa...
Question 50: A macOS user is installing a new application. Which of the f...
Question 51: A user reports a workstation has been performing strangely a...
Question 52: A help desk technician determines a motherboard has failed. ...
Question 53: A user is trying to use a third-party USB adapter but is exp...
Question 54: A user connected a laptop to a wireless network and was tric...
Question 55: A desktop support technician is tasked with migrating severa...
Question 56: A user corrects a laptop that is running Windows 10 to a doc...
Question 57: A technician needs to exclude an application folder from bei...
Question 58: A user is unable to use any internet-related functions on a ...
Question 59: A user is setting up backups on a workstation. The user want...
Question 60: Which of the following is MOST likely used to run .vbs files...
Question 61: A technician is installing RAM in a new workstation and need...
Question 62: A user lost a company tablet that was used for customer inta...
Question 63: A systems administrator is setting up a Windows computer for...
Question 64: A technician sees a file that is requesting payment to a cry...
Question 65: A technician installs specialized software on a workstation....
Question 66: An Android user contacts the help desk because a company sma...
Question 67: A change advisory board authorized a setting change so a tec...
Question 68: A user requires local administrative access to a workstation...
Question 69: Which of the following filesystem types does macOS use?...
Question 70: A customer called the help desk to report that a machine tha...
Question 71: Someone who is fraudulently claiming to be from a reputable ...
Question 72: A systems administrator installed the latest Windows securit...
Question 73: A user tries to access commonly used web pages but is redire...
Question 74: Which of the following often uses an SMS or third-party appl...
Question 75: Which of the following should be used to secure a device fro...
Question 76: The battery life on an employee's new phone seems to be dras...
Question 77: Which of the following wireless security features can be ena...
Question 78: The screen on a user's mobile device is not autorotating eve...
Question 79: A user called the help desk lo report an Issue with the inte...
Question 80: A technician needs to format a USB drive to transfer 20GB of...
Question 81: A user needs assistance installing software on a Windows PC ...
Question 82: Which of the following should be used to control security se...
Question 83: A network technician installed a SOHO router for a home offi...
Question 84: A department has the following technical requirements for a ...
Question 85: A technician is asked to resize a partition on the internal ...
Question 86: A technician is investigating options to secure a small offi...
Question 87: A company wants to remove information from past users' hard ...
Question 88: A user calls the help desk to report that mapped drives are ...
Question 89: A technician is working on a Windows 10 PC that has unwanted...
Question 90: A help desk technician runs the following script: Inventory....
Question 91: A Microsoft Windows PC needs to be set up for a user at a ta...
Question 92: A technician is configuring a new Windows laptop Corporate p...
Question 93: A user reports that antivirus software indicates a computer ...
Question 94: A user rotates a cell phone horizontally to read emails, but...
Question 95: A systems administrator notices that a server on the company...
Question 96: During a recent flight an executive unexpectedly received se...
Question 97: A technician is setting up a conference room computer with a...
Question 98: A technician has been asked to set up a new wireless router ...
Question 99: A company discovered that numerous computers from multiple g...
Question 100: A user needs assistance changing the desktop wallpaper on a ...
Question 101: A call center technician receives a call from a user asking ...
Question 102: A user connected an external hard drive but is unable to see...
Question 103: A technician is working on a way to register all employee ba...
Question 104: A wireless network is set up, but it is experiencing some in...
Question 105: Which of the following file types would be used in the Windo...
Question 106: A technician is upgrading the backup system for documents at...
Question 107: A new service desk is having a difficult time managing the v...
Question 108: A technician discovers user input has been captured by a mal...
Question 109: A user is having issues with document-processing software on...
Question 110: The courts determined that a cybercrimes case could no longe...
Question 111: A technician needs to document who had possession of evidenc...
Question 112: A technician is setting up a newly built computer. Which of ...
Question 113: An administrator is designing and implementing a server back...
Question 114: A technician is setting up a backup method on a workstation ...
Question 115: As part of a CYOD policy a systems administrator needs to co...
Question 116: A developer is creating a shell script to automate basic tas...
Question 117: A technician is troubleshooting a PC that has been performin...
Question 118: A company is experiencing a ODDS attack. Several internal wo...
Question 119: A technician needs to provide recommendations about how to u...
Question 120: A company is Issuing smartphones to employees and needs to e...
Question 121: A company is deploying mobile phones on a one-to-one basis, ...
Question 122: A user wants to set up speech recognition on a PC In which o...
Question 123: A user has been unable to receive emails or browse the inter...
Question 124: While assisting a customer with an issue, a support represen...
Question 125: A customer is accessing a public kiosk in a company's lobby....
Question 126: Which of the following provide the BEST way to secure physic...
Question 127: A Windows user recently replaced a computer The user can acc...
Question 128: Which of the following is a data security standard for prote...
Question 129: A technician is setting up a desktop computer in a small off...
Question 130: A technician receives a call (rom a user who is having issue...
Question 131: A technician is working with a company to determine the best...
Question 132: Which of the following macOS utilities uses AES-128 to encry...
Question 133: A manager reports that staff members often forget the passwo...
Question 134: A help desk team lead contacts a systems administrator becau...
Question 135: A technician receives a call from a user who is on vacation....
Question 136: Which of the following is an advantage of using WPA2 instead...
Question 137: A customer reported that a home PC with Windows 10 installed...
Question 138: Which of the following would MOST likely be deployed to enha...
Question 139: A user is unable to access a website, which is widely used a...
Question 140: Which of the following would allow physical access to a rest...
Question 141: A user reports that the hard drive activity light on a Windo...
Question 142: A technician is troubleshooting boot times for a user. The t...
Question 143: A technician installed Windows 10 on a workstation. The work...
Question 144: A user is unable to access files on a work PC after opening ...
Question 145: An organization implemented a method of wireless security th...
Question 146: A SOHO client is having trouble navigating to a corporate we...
Question 147: A company implemented a BYOD policy and would like to reduce...
Question 148: A technician is preparing to remediate a Trojan virus that w...
Question 149: A user's mobile phone has become sluggish A systems administ...
Question 150: Windows updates need to be performed on a department's serve...
Question 151: A large company is selecting a new Windows operating system ...
Question 152: A user is configuring a new SOHO Wi-Fi router for the first ...
Question 153: A company's assets are scanned annually. Which of the follow...
Question 154: A technician is troubleshooting a customer's PC and receives...
Question 155: A user has requested help setting up the fingerprint reader ...
Question 156: Which of the following best describes when to use the YUM co...
Question 157: Which of the following is a consequence of end-of-lite opera...
Question 158: The web browsing speed on a customer's mobile phone slows do...
Question 159: A technician has been tasked with using the fastest and most...
Question 160: Which of the following would cause a corporate-owned iOS dev...
Question 161: A Windows user reported that a pop-up indicated a security i...
Question 162: Upon downloading a new ISO, an administrator is presented wi...
Question 163: A desktop specialist needs to prepare a laptop running Windo...
Question 164: An implementation specialist is replacing a legacy system at...
Question 165: A user's iPhone was permanently locked after several tailed ...
Question 166: An Android user reports that when attempting to open the com...
Question 167: Which of the following security methods supports the majorit...
Question 168: A user installed a new application that automatically starts...
Question 169: A computer on a corporate network has a malware infection. W...
Question 170: A systems administrator is tasked with configuring desktop s...
Question 171: A technician has been tasked with installing a workstation t...
Question 172: A remote user is having issues accessing an online share. Wh...
Question 173: Which of the following is used to explain issues that may oc...
Question 174: A desktop technician has received reports that a user's PC i...
Question 175: An analyst needs GUI access to server software running on a ...
Question 176: A user's corporate phone was stolen, and the device contains...
Question 177: A systems administrator received a request to limit the amou...
Question 178: The network was breached over the weekend System logs indica...
Question 179: A technician is editing the hosts file on a few PCs in order...
Question 180: A technician is upgrading the backup system for documents at...
Question 181: Which of the following protects a mobile device against unwa...
Question 182: Which of the following default system tools can be used in m...
Question 183: An organization is centralizing support functions and requir...
Question 184: Which of the following macOS features can help a user close ...
Question 185: Which of The following refers to the steps to be taken if an...
Question 186: Which of the following physical security controls can preven...
Question 187: A technician receives a call from a user who is unable to op...
Question 188: After a company installed a new SOHO router customers were u...
Question 189: A technician is creating a tunnel that hides IP addresses an...
Question 190: A user attempts to open some files, but a message appears st...
Question 191: A technician is installing new software on a macOS computer....
Question 192: A homeowner recently moved and requires a new router for the...
Question 193: Which of the following common security vulnerabilities can b...
Question 194: All the desktop icons on a user's newly issued PC are very l...
Question 195: Which of the following could be used to implement secure phy...
Question 196: A team of support agents will be using their workstations to...
Question 197: A company recently experienced a security incident in which ...
Question 198: A user reports that the pages flash on the screen two or thr...
Question 199: Which of the following Linux commands would be used to insta...
Question 200: A user is unable to log in to the network. The network uses ...
Question 201: A user reports that text on the screen is too small. The use...
Question 202: A systems administrator needs to reset a users password beca...
Question 203: A laptop user is visually impaired and requires a different ...
Question 204: A BSOD appears on a user's workstation monitor. The user imm...
Question 205: A large university wants to equip all classrooms with high-d...
Question 206: A technician is troubleshooting a computer with a suspected ...