A. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify
the issue and save time

B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like
this one

C. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

D. Inform the customer that there is a troubleshooting script that must be followed to get the issue
resolved