220-1002 Exam Dumps | A technician is working at a help-desk form and receives a call from a user who has experienced repeated

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Question 25/42

A technician is working at a help-desk form and receives a call from a user who has experienced repeated
BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is
the BEST choice for the technician to make?

A. Input the issue as a ticket and escalate to Tier 2

B. Politely ask the user to call back

C. Ask another technician to take the call

D. Troubleshoot the issue for the user

E. Put the user on hold and troubleshoot after the scheduled break

Question 25/42

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