SIMULATION
Scenario:
A Citrix Engineer at CCH needs to provide Help Desk administrators with delegated administrative rights without impacting site functionality.
Help Desk administrators need permissions to do the following:
- Perform any tasks within Citrix Director
- Perform power operations on Windows Desktop machines
- Add and remove machines and applications from Maintenance Mode
- View Site Logs
- View Machine Catalogs
- View Policies
Permissions should be specifically granted to the CCH\HelpDeskAdmins group.
Tasks:
1. Create a custom role for Help Desk administrators.
2. Assign only the required permissions to the newly created role.
3. Assign the newly created role to the CCH\HelpDeskAdmins group.