Name: Cisco.820-605.v2020-07-01.q19 Question 16
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Question 16

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Question 16/19

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A. Implement staff Super Users to provide feedback

B. Combination of tailored surveys and IT tools-based metrics

C. Measure the number of complaints raised by students

D. Twice yearly student and staff surveys with two questions related to IT

Correct Answer: C

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HAZEM ABEDAL-KAREEM - Dec 28, 2021

Combination of tailored surveys and IT tools-based metrics

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Question List (19q): Question 1: Which two outcomes are the goals of the initial customer mee...; Question 2: Your client, the Director of IT Policy and Governance of Eas...; Question 3: Your customer's business outcome is to drive employee effici...; Question 4: Which two outcomes are expansion opportunities within custom...; Question 5: Which two actions are in adoption campaign? (Choose two.)...; Question 6: Which two results of a successful customer onboarding stage ...; Question 7: A customer is coming up for renewal in 180 days for three so...; Question 8: Which two actions are critical when communicating with execu...; Question 9: Which key industry trend explains the need for companies to ...; Question 10: In an onboarding session, introductions to new stakeholders ...; 1 commentQuestion 11: Which expense is an operating expense (OPEX)?...; Question 12: What is the best reason for documenting your customer's succ...; Question 13: Refer to the exhibit. Which initial action does a Customer S...; Question 14: Which method is directly associated with evaluating a custom...; Question 15: A Customer Success Manager must deliver high touch customer ...; 1 commentQuestion 16: A large university has deployed a new IT solution designed t...; Question 17: Customer A has 120.000 employees and a meeting booking syste...; Question 18: The customer plans to relocate to a new building in the exis...; Question 19: Which item should the Customer Success Manager focus on to e...

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Question 16/19

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