500-443 Exam Dumps | What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

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Question 18/29

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

A. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

B. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

C. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D. Configure the Survey DN, CT and associate with the Survey routing script.

E. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Correct Answer: B,D

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