500-443 Exam Dumps | ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not

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Cisco.500-443.v2024-09-19.q29
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Question 29/29

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

A. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

B. Check if the caller DN settings on SPOG has PCS enabled.

C. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

D. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

Correct Answer: C

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