300-810 Exam Dumps | A collaboration engineer is troubleshooting an issue with Cisco Unity Connection and Cisco UCM. Users

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Question 123/141

A collaboration engineer is troubleshooting an issue with Cisco Unity Connection and Cisco UCM.
Users report that outside callers can leave messages and that MWIs work. However, pressing the voicemail key on the phone does not connect the user to Unity Connection. Which action resolves the issue?

A. Click the Reset button on the Cisco Unity Connection Port Group page.

B. Assign the proper calling search space to the line or to the phone in Cisco UCM.

C. Assign the proper Significant Digits setting on the Cisco UCM SIP trunk to Cisco Unity Connection.

D. Assign the proper calling search space to the voicemail pilot in Cisco UCM.

Correct Answer: D

When users press the voicemail key on their phones, Cisco Unified Communications Manager (UCM) uses the voicemail pilot configuration to route the call to Cisco Unity Connection. If the voicemail pilot has an incorrect or insufficient calling search space (CSS), the call cannot reach Unity Connection.

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