RCDDv14 Exam Dumps | A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM)

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BICSI.RCDDv14.v2022-09-13.q101
Question 70

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Question 70/101

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information.
The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity What should the program manager do with the knowledge gained from this activity?

A. Update the communications management plan

B. Include the lessons learned in the weekly program report

C. Update the lessons learned database

D. Communicate the corrective action to the program sponsor

Correct Answer: C

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