7391X Exam Dumps | A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and

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Question 23/42

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?

A. Vectors

B. Agent Stations

C. Agent IDs

D. Skills

Question 23/42

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