6211 Exam Dumps | When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to

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Avaya Aura® Contact Center Multimedia Implementation Exam
Avaya.6211.v2021-11-12.q18
Question 15

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Question 15/18

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

A. who the Email was sent from (sender groups)

B. specific characters, words or phrases In the Email message (keywords)

C. the Skillset the [mail was sent to (skillset groups)

D. when the Email was received (office hours)

E. what priority the Email was sent with (priority groups)

Correct Answer: A,B,D

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