33810X Exam Dumps | In addition to using open-ended questions, which three questions would a design specialist use when starting

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Question 16/17

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. Which system support click-to-call from the web?

B. What is the percentage of customer support Issues that are resolved In one call?

C. What are the agent performance reporting requirements?

D. What Is the IVR name?

E. What are the customer support pain points?

Question 16/17

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