The issue is that users cannot see theBrowser Typefield when editing bugs in the DEV project, a company- managed project. This suggests a configuration issue preventing the field from being displayed or accessible.
The three possible root causes arefield configurations(Option B),custom field context(Option C), and project permissions(Option D), as these can affect field visibility or editability.
* Explanation of the Correct Answers:
* Field configurations (Option B):
* Field configurationsdetermine whether a field is required, optional, or hidden for specific issue types in a project. If theBrowser Typefield is marked asHiddenin the field configuration for bugs in the DEV project, it will not appear on any screens (Create, Edit, View), preventing users from seeing or selecting it when editing bugs.
* Exact Extract from Documentation:
Configure field settings
Field configurations control field behavior (required, optional, hidden) for issue types in a project.
If a field is hidden:
* It does not appear on any screens, including Create, Edit, or View.To check:
* Go toProject settings > Fields.
* Review the field configuration for the issue type (e.g., Bug).
* Ensure the field (e.g., Browser Type) is not marked asHidden.Note: Hidden fields are completely removed from issue operations.(Source: Atlassian Support Documentation, "Configure field settings")
* Why This Fits: IfBrowser Typeis hidden in the field configuration for bugs, users will not see it when editing, making this a possible root cause.
* Custom field context (Option C):
* Thecustom field contextdefines which projects and issue types a custom field applies to. If theBrowser Typefield's context does not include the DEV project or theBugissue type, the field will not be available for bugs in that project, causing it to be invisible during editing.
* Exact Extract from Documentation:
Manage custom field contexts
A custom field's context determines the projects and issue types where it is available.
If a field is not visible:
* Check the field's context inSettings > Issues > Custom fields.
* Ensure the context includes the project (e.g., DEV) and issue type (e.g., Bug).Note:
A misconfigured context can prevent a field from appearing in a project.(Source:
Atlassian Support Documentation, "Manage custom fields in Jira Cloud")
* Why This Fits: If theBrowser Typefield's context excludes the DEV project orBugissue type, it will not be available, making this a possible root cause.
* Project permissions (Option D):
* TheEdit Issuespermission in the project's permission scheme determines whether users can edit issues, including fields likeBrowser Type. If users lack this permission for bugs in the DEV project, they will not be able to edit the field, which could manifest as the field being invisible or non-editable during editing attempts.
* Exact Extract from Documentation:
Manage permissions in Jira Cloud
TheEdit Issuespermission allows users to modify issue fields, including custom fields.
If users cannot edit a field:
* CheckProject settings > Permissions.
* Ensure the user, group, or role has theEdit Issuespermission.Note: Lack of edit permission can prevent users from seeing or interacting with editable fields.(Source:
Atlassian Support Documentation, "Manage permissions in Jira Cloud")
* Why This Fits: If users lack theEdit Issuespermission, they may not be able to edit or see theBrowser Typefield as editable, making this a possible root cause.
* Why Other Options Are Incorrect:
* Project roles (Option A):
* Project roles are used in permission schemes or other configurations to grant permissions (e.
g.,Edit Issues). While a role could be part of the permission scheme affectingEdit Issues, the root cause is the permission itself (Option D), not the role. Roles do not directly control field visibility.
* Extract from Documentation:
Project roles are used to assign permissions, not to control field visibility directly. Check permissions likeEdit Issuesfor editability issues.
(Source: Atlassian Support Documentation, "Manage project roles")
* Issue security scheme (Option E):
* Anissue security schemerestricts which issues a user can view based on security levels. If users can see the bug issues but not theBrowser Typefield, the issue is not about issue visibility but field visibility or editability, sothe security scheme is not a root cause.
* Extract from Documentation:
Issue security schemes control which issues are visible, not which fields within an issue are displayed.
(Source: Atlassian Support Documentation, "Configure issue security schemes")
* Additional Notes:
* To troubleshoot:
* CheckProject settings > Fieldsto ensureBrowser Typeis not hidden in the field configuration for bugs.
* Verify the field's context inSettings > Issues > Custom fieldsincludes the DEV project and Bugissue type.
* Confirm users have theEdit Issuespermission inProject settings > Permissions.
* Other potential causes (not listed) include the field not being on theEdit screen(screen configuration) or being hidden in theissue layout, but these are covered byfield configurations and permissions broadly.
* Resolving these issues may requireJira administrator(for field configurations, contexts) or project admin(for permissions) privileges.
:
Atlassian Support Documentation:Configure field settings
Atlassian Support Documentation:Manage custom fields in Jira Cloud
Atlassian Support Documentation:Manage permissions in Jira Cloud
Atlassian Support Documentation:Manage project roles
Atlassian Support Documentation:Configure issue security schemes