The scenario describes two users who can view the same issues in a filter (indicating they have theBrowse Projectspermission), but only one can perform a bulk operation towatchissues. The ability to watch issues is controlled by theView Issue WatchersandManage Watcher Listpermissions in the project's permission scheme. Therefore, you should investigateproject permissions(Option A).
* Explanation of the Correct Answer (Option A):
* Performing a bulk operation to watch issues requires theManage Watcher Listpermission, which allows users to add themselves or others as watchers to an issue. Since both users can see the issues (via the filter), they likely have theBrowse Projectspermission, but the user who cannot perform the bulk operation may lack theManage Watcher Listpermission.
* Exact Extract from Documentation:
Manage Watcher List permission
TheManage Watcher Listpermission allows users to add or remove watchers from an issue, including via bulk operations. This permission is granted via the project's permission scheme.
Note: To view the watcher list, users also need theView Issue Watcherspermission. Both permissions are required to perform actions like bulk watching issues.
To check permissions:
* Go toProject settings > Permissions.
* Review theManage Watcher ListandView Issue Watcherspermissions to see which users, groups, or roles have them.(Source: Atlassian Support Documentation, "Manage permissions in Jira Cloud")
* Why This Fits: The difference in the users' ability to perform the bulk watch operation is most likely due to a difference in theirManage Watcher Listpermission, which is defined in the project's permission scheme. Investigating project permissions will reveal whether the second user lacks this permission.
* Why Other Options Are Incorrect:
* Product access (Option B):
* Product access determines whether users can use Jira Software. Both users can view the filter and issues, indicating they have product access. Product access does not control specific permissions like managing watchers.
* Extract from Documentation:
Manage product access
Product access grants users the ability to use Jira products. Specific actions, like managing watchers, are controlled by project or global permissions, not product access.
(Source: Atlassian Support Documentation, "Manage product access")
* Groups (Option C):
* Groups may be used in permission schemes to grant permissions, but the root cause is the permission itself, not the group membership. Investigating groups might be a secondary step after checking project permissions, butproject permissionsis the more direct answer.
* Extract from Documentation:
Groups are used in permission schemes to grant permissions to multiple users. To determine why a user lacks a permission, check the permission scheme first, then verify group membership if relevant.
(Source: Atlassian Support Documentation, "Manage groups")
* Default user preferences (Option D):
* Default user preferences (e.g., notification settings) control whether a user receives notifications for watched issues, not their ability to watch issues.The issue is about performing a bulk operation, not receiving notifications.
* Extract from Documentation:
Manage user preferences
Users can manage their notification preferences inPersonal settings > Email notifications. These settings affect notification delivery, not the ability to perform actions like watching issues.
(Source: Atlassian Support Documentation, "Manage your Jira notification emails")
* Project roles (Option E):
* Project roles are used in permission schemes to grant permissions. Like groups, roles are a means to assign permissions, but the issue lies in the permission itself (Manage Watcher List). Investigating project permissions directly addresses the root cause.
* Extract from Documentation:
Project roles are used in permission schemes to grant permissions likeManage Watcher List. Check the permission scheme to identify the root cause of permission differences.
(Source: Atlassian Support Documentation, "Manage project roles")
* Additional Notes:
* Both users can see the filter and issues, so they likely have theBrowse Projectspermission. The difference in their ability to perform the bulk watch operation points to theManage Watcher List permission, which should be checked inProject settings > Permissions.
* If the permission is granted to a group or role, verify the users' membership in those groups or roles as a follow-up step.
:
Atlassian Support Documentation:Manage permissions in Jira Cloud
Atlassian Support Documentation:Manage product access
Atlassian Support Documentation:Manage groups
Atlassian Support Documentation:Manage your Jira notification emails
Atlassian Support Documentation:Manage project roles