CMQ-OE Exam Dumps | To further improve customer loyalty, an investment service organization may effectively use which of

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Certified Manager of Quality/Organizational Excellence Exam
ASQ.CMQ-OE.v2019-02-19.q95
Question 28

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Question 28/95

To further improve customer loyalty, an investment service organization may effectively use which of the
following strategies?
I. A lost-customer analysis
II. Free lessons for customers on how to make wise investments
III. A customer panel to determine acceptability of a free quarterly newsletter highlighting the lives of long-
term investors
IV. Direct computer access to market information and investment analysis data for high-value customers

A. I only

B. I, II, III, and IV

C. I and III only

D. II, III, and IV only

Correct Answer: B

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