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Exam Code:	ITIL-Foundation
Exam Name:	ITIL Foundation Certification - IT Service Management
Certification Provider:	ITIL
Free Question Number:	114
Version:	v2022-06-24
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# of Questions views:	23527
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Exam Question List: Question 1: A process owner has been identified with an "I" in a RACI ma...; Question 2: What type of services are NOT directly used by the business ...; Question 3: What is the BEST description of an operational level agreeme...; Question 4: Which areas of service management can benefit from automatio...; Question 5: Which of the following correctly states the relationship bet...; Question 6: Which groups of people would work according to an operationa...; Question 7: Where would you expect incident resolution targets to be doc...; Question 8: Which of the following BEST describes a problem?...; Question 9: In which of the following should details of a workaround be ...; Question 10: Which is the BEST definition of a service?...; Question 11: Which stage of service lifecycle has the purpose of aligning...; Question 12: Which one of the following would NOT involve event managemen...; Question 13: Which statement is CORRECT?; Question 14: Which process is responsible for recording the current detai...; Question 15: Which process is responsible for dealing with complaints, co...; Question 16: Which of the following is the BEST description of a centrali...; Question 17: What are customers of IT services who do NOT work in the sam...; Question 18: Which of the following areas would technology help to suppor...; Question 19: Which term describes if a service is fit for use?...; Question 20: What is the BEST definition of an internal service?...; Question 21: What are underpinning contracts used to document?...; Question 22: Which of the following is NOT a service desk type recognized...; Question 23: Where should incident resolution targets to be documented?...; Question 24: Which of the following service desk organizational structure...; Question 25: Implementation of ITIL service management requires the prepa...; Question 26: Which one of the following functions would be responsible fo...; Question 27: The effective management of risk requires specific types of ...; Question 28: Which function is responsible for the closure of an incident...; Question 29: How are groups, teams, departments and divisions classified?...; Question 30: Which of the following is service transition planning and su...; Question 31: Which process includes business, service and component sub-p...; Question 32: What is the result of carrying out an activity, following a ...; Question 33: What does the continual service improvement (CSI) approach e...; Question 34: What is the primary focus of business capacity management?...; Question 35: What is the name of the group that should review changes tha...; Question 36: Which one of the following contains information that is pass...; Question 37: Which one of the following answers shows two of the activiti...; Question 38: Which process will perform risk analysis and review of all s...; Question 39: Which process would ensure that utility and warranty require...; Question 40: Which one of the following activities does application manag...; Question 41: Which process would be used to compare the value that newer ...; Question 42: Which of the following BEST describes service strategies' va...; Question 43: Which process is responsible for eliminating recurring incid...; Question 44: Which of the following are valid parts of the service portfo...; Question 45: What BEST describes the purpose of analyzing risk?...; Question 46: Which statement BEST represents the guidance on incident log...; Question 47: Which one of the following is NOT a responsibility of the se...; Question 48: What is a service delivered between two business units in th...; Question 49: Which process is responsible for low risk, frequently occurr...; Question 50: Which statement about stakeholders is...; Question 51: What does the term "Wisdom" represent within the Data-to-Inf...; Question 52: Consider the following list: 1. Change authority 2. Change m...; Question 53: Which capacity management sub-process focuses on the managem...; Question 54: Which statement about the emergency change advisory board (E...; Question 55: Which Functions are included in IT operations management?...; Question 56: With which process is problem management likely to share cat...; Question 57: What would be the next step in the continual service improve...; Question 58: Which lifecycle stage defines how value is created and deliv...; Question 59: Which process works with incident management to ensure that ...; Question 60: Which process will regularly analyze incident data to identi...; Question 61: Which one of the following statements about incident reporti...; Question 62: Which stage of the continual service improvement (CSI) appro...; Question 63: In which document would you expect to see an overview of act...; Question 64: Which of the following BEST describes the purpose of access ...; Question 65: Which statement about the known error database (KEDB) is COR...; Question 66: Which of the following is the BEST reason for categorizing i...; Question 67: Which of the following would NOT be contained in a release p...; Question 68: What BEST describes the value of service strategy to the bus...; Question 69: The addition, modification or removal of an authorized, plan...; Question 70: Which stage of the service lifecycle includes the scope of s...; Question 71: Which is responsible for the production of the service desig...; Question 72: A Service design package (SDP) would normally be produced fo...; Question 73: Which one of the following generates demand for services?...; Question 74: Which process or function is responsible for monitoring acti...; Question 75: Which one of the following is an objective of service catalo...; Question 76: Which of the following are CORRECT 1) Service Solutions for ...; Question 77: Remediation planning is BEST described in which of the follo...; Question 78: The experiences, ideas, insights and values of individuals a...; Question 79: Which stage of the service lifecycle is MOST concerned with ...; Question 80: Which of the following is an objective/are objectives of the...; Question 81: What are the three types of metrics that an organization sho...; Question 82: Which of the following CANNOT be provided by a tool?...; Question 83: Which process has the following objective, 'Produce service ...; Question 84: What is a RACI model used for?; Question 85: Which of the following are responsibilities of a Service Lev...; Question 86: The 'multi-level SLA' is a three-layer structure. Which one ...; Question 87: What type of record should you raise when a problem diagnosi...; Question 88: Which of the following is NOT an objective of Continual Serv...; Question 89: Which process analyses services that are no longer viable an...; Question 90: Which one of the following is the BEST definition of an even...; Question 91: Which is an example of an internal customer?...; Question 92: Which is one of the five aspects of service design?...; Question 93: What BEST describes the value of continual service improveme...; Question 94: Which of the following is the best definition of IT service ...; Question 95: Which role is responsible for sponsoring, designing and chan...; Question 96: Which one of the following activities is NOT part of the Dem...; Question 97: Where should all master copies of controlled software and do...; Question 98: . Which is an outcome of service design?...; Question 99: Which is a reason why incident management interfaces with se...; Question 100: Which of the following BEST describes 'partners' in the phra...; Question 101: What BEST describes the value of service transition to the b...; Question 102: Which one of the following is a correct definition of a supp...; Question 103: Which process is responsible to provide and maintain accurat...; Question 104: Which of the following is NOT an objective of request fulfil...; Question 105: What should the IT service continuity process primarily supp...; Question 106: Which of the following are reasons why ITIL is successful? 1...; Question 107: Which one of the following do major incidents require?...; Question 108: Which of the following statements MOST correctly identifies ...; Question 109: What is a change of state that has significance for the mana...; Question 110: Which process is responsible for ensuring that appropriate t...; Question 111: Which one of the following would be the MOST useful in helpi...; Question 112: How is a service delivered between departments of same organ...; Question 113: What is the BEST definition of a definitive media library?...; Question 114: What BEST defines IT service management?...

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