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Exam Code:ITIL-Foundation
Exam Name:ITIL Foundation Certification - IT Service Management
Certification Provider:ITIL
Free Question Number:114
Version:v2022-06-24
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# of Questions views:22643
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Exam Question List
Question 1: A process owner has been identified with an "I" in a RACI ma...
Question 2: What type of services are NOT directly used by the business ...
Question 3: What is the BEST description of an operational level agreeme...
Question 4: Which areas of service management can benefit from automatio...
Question 5: Which of the following correctly states the relationship bet...
Question 6: Which groups of people would work according to an operationa...
Question 7: Where would you expect incident resolution targets to be doc...
Question 8: Which of the following BEST describes a problem?...
Question 9: In which of the following should details of a workaround be ...
Question 10: Which is the BEST definition of a service?...
Question 11: Which stage of service lifecycle has the purpose of aligning...
Question 12: Which one of the following would NOT involve event managemen...
Question 13: Which statement is CORRECT?
Question 14: Which process is responsible for recording the current detai...
Question 15: Which process is responsible for dealing with complaints, co...
Question 16: Which of the following is the BEST description of a centrali...
Question 17: What are customers of IT services who do NOT work in the sam...
Question 18: Which of the following areas would technology help to suppor...
Question 19: Which term describes if a service is fit for use?...
Question 20: What is the BEST definition of an internal service?...
Question 21: What are underpinning contracts used to document?...
Question 22: Which of the following is NOT a service desk type recognized...
Question 23: Where should incident resolution targets to be documented?...
Question 24: Which of the following service desk organizational structure...
Question 25: Implementation of ITIL service management requires the prepa...
Question 26: Which one of the following functions would be responsible fo...
Question 27: The effective management of risk requires specific types of ...
Question 28: Which function is responsible for the closure of an incident...
Question 29: How are groups, teams, departments and divisions classified?...
Question 30: Which of the following is service transition planning and su...
Question 31: Which process includes business, service and component sub-p...
Question 32: What is the result of carrying out an activity, following a ...
Question 33: What does the continual service improvement (CSI) approach e...
Question 34: What is the primary focus of business capacity management?...
Question 35: What is the name of the group that should review changes tha...
Question 36: Which one of the following contains information that is pass...
Question 37: Which one of the following answers shows two of the activiti...
Question 38: Which process will perform risk analysis and review of all s...
Question 39: Which process would ensure that utility and warranty require...
Question 40: Which one of the following activities does application manag...
Question 41: Which process would be used to compare the value that newer ...
Question 42: Which of the following BEST describes service strategies' va...
Question 43: Which process is responsible for eliminating recurring incid...
Question 44: Which of the following are valid parts of the service portfo...
Question 45: What BEST describes the purpose of analyzing risk?...
Question 46: Which statement BEST represents the guidance on incident log...
Question 47: Which one of the following is NOT a responsibility of the se...
Question 48: What is a service delivered between two business units in th...
Question 49: Which process is responsible for low risk, frequently occurr...
Question 50: Which statement about stakeholders is...
Question 51: What does the term "Wisdom" represent within the Data-to-Inf...
Question 52: Consider the following list: 1. Change authority 2. Change m...
Question 53: Which capacity management sub-process focuses on the managem...
Question 54: Which statement about the emergency change advisory board (E...
Question 55: Which Functions are included in IT operations management?...
Question 56: With which process is problem management likely to share cat...
Question 57: What would be the next step in the continual service improve...
Question 58: Which lifecycle stage defines how value is created and deliv...
Question 59: Which process works with incident management to ensure that ...
Question 60: Which process will regularly analyze incident data to identi...
Question 61: Which one of the following statements about incident reporti...
Question 62: Which stage of the continual service improvement (CSI) appro...
Question 63: In which document would you expect to see an overview of act...
Question 64: Which of the following BEST describes the purpose of access ...
Question 65: Which statement about the known error database (KEDB) is COR...
Question 66: Which of the following is the BEST reason for categorizing i...
Question 67: Which of the following would NOT be contained in a release p...
Question 68: What BEST describes the value of service strategy to the bus...
Question 69: The addition, modification or removal of an authorized, plan...
Question 70: Which stage of the service lifecycle includes the scope of s...
Question 71: Which is responsible for the production of the service desig...
Question 72: A Service design package (SDP) would normally be produced fo...
Question 73: Which one of the following generates demand for services?...
Question 74: Which process or function is responsible for monitoring acti...
Question 75: Which one of the following is an objective of service catalo...
Question 76: Which of the following are CORRECT 1) Service Solutions for ...
Question 77: Remediation planning is BEST described in which of the follo...
Question 78: The experiences, ideas, insights and values of individuals a...
Question 79: Which stage of the service lifecycle is MOST concerned with ...
Question 80: Which of the following is an objective/are objectives of the...
Question 81: What are the three types of metrics that an organization sho...
Question 82: Which of the following CANNOT be provided by a tool?...
Question 83: Which process has the following objective, 'Produce service ...
Question 84: What is a RACI model used for?
Question 85: Which of the following are responsibilities of a Service Lev...
Question 86: The 'multi-level SLA' is a three-layer structure. Which one ...
Question 87: What type of record should you raise when a problem diagnosi...
Question 88: Which of the following is NOT an objective of Continual Serv...
Question 89: Which process analyses services that are no longer viable an...
Question 90: Which one of the following is the BEST definition of an even...
Question 91: Which is an example of an internal customer?...
Question 92: Which is one of the five aspects of service design?...
Question 93: What BEST describes the value of continual service improveme...
Question 94: Which of the following is the best definition of IT service ...
Question 95: Which role is responsible for sponsoring, designing and chan...
Question 96: Which one of the following activities is NOT part of the Dem...
Question 97: Where should all master copies of controlled software and do...
Question 98: . Which is an outcome of service design?...
Question 99: Which is a reason why incident management interfaces with se...
Question 100: Which of the following BEST describes 'partners' in the phra...
Question 101: What BEST describes the value of service transition to the b...
Question 102: Which one of the following is a correct definition of a supp...
Question 103: Which process is responsible to provide and maintain accurat...
Question 104: Which of the following is NOT an objective of request fulfil...
Question 105: What should the IT service continuity process primarily supp...
Question 106: Which of the following are reasons why ITIL is successful? 1...
Question 107: Which one of the following do major incidents require?...
Question 108: Which of the following statements MOST correctly identifies ...
Question 109: What is a change of state that has significance for the mana...
Question 110: Which process is responsible for ensuring that appropriate t...
Question 111: Which one of the following would be the MOST useful in helpi...
Question 112: How is a service delivered between departments of same organ...
Question 113: What is the BEST definition of a definitive media library?...
Question 114: What BEST defines IT service management?...