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Exam Code:	ITIL-Foundation
Exam Name:	ITIL Foundation Certification - IT Service Management
Certification Provider:	ITIL
Free Question Number:	317
Version:	v2018-12-24
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# of views:	3024
# of Questions views:	176056
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Exam Question List: Question 1: A Service Level Agreement is?; Question 2: Which Functions are included in IT operations management?...; Question 3: Which stage of the service lifecycle includes the scope of s...; Question 4: Which is NOT a purpose of a Product Description?...; Question 5: Configuration Management Databases (CMDBs) and the Configura...; Question 6: What is the primary focus of business capacity management?...; Question 7: Which one of the following activities would be performed by ...; Question 8: Which is the first step in the 7 Step Improvement Process?...; Question 9: Which one of the following is NOT an aim of the change manag...; Question 10: Which of the following statement about the service owner is ...; Question 11: Which of the following provide value to the business from se...; Question 12: Which process is responsible to provide and maintain accurat...; Question 13: The definitive media library is the responsibility of:...; Question 14: Which is the correct combination of Service Management terms...; Question 15: What type of services are NOT directly used by the business ...; Question 16: Which of the following are included within Release and Deplo...; Question 17: Which of the following would NOT be contained in a release p...; Question 18: Which of the following activities would be performed by a pr...; Question 19: Which of the following is NOT part of the Service Design pha...; Question 20: Ensuring that the confidentiality, integrity and availabilit...; Question 21: What is the BEST description of an external customer?...; Question 22: Which of the following BEST describes a Change Authority?...; Question 23: Which one of the following do major incidents require?...; Question 24: A known error has been created after diagnosis of a problem ...; Question 25: What BEST defines IT service management?...; Question 26: Which of the following identifies the purpose of service tra...; Question 27: Which one of the following is the BEST definition of reliabi...; Question 28: Which of the following identify the purpose of business rela...; Question 29: Which of the following is the BEST definition of a Risk?...; Question 30: Which of the following is NOT a recognized example of a serv...; Question 31: Which one of the following provides the CORRECT list of proc...; Question 32: When is it confirmed if a project's objectives have been ach...; Question 33: Access Management is closely related to which other processe...; Question 34: Which is the CORRECT activity to carry out the "How do we ge...; Question 35: Which role is accountable for a specific service within an o...; Question 36: Which one of the following statements about incident reporti...; Question 37: Which one of the following is NOT a responsibility of the se...; Question 38: Which of the following activities are performed by a desk? 1...; Question 39: Which one of the following is the BEST description of a serv...; Question 40: Which of the following is an objective/are objectives of the...; Question 41: Which process lists "Understanding patterns of business acti...; Question 42: Which process would ensure that utility and warranty require...; Question 43: The Supplier Management process includes: (1) Service Design...; Question 44: Which statement BEST represents the guidance on incident log...; Question 45: Which one of the following answers shows two of the activiti...; Question 46: Which one of the following is the BEST description of the pu...; Question 47: Which process would seek to understand levels of customer sa...; Question 48: Which process is responsible for controlling, recording and ...; Question 49: Which of the following are aspects of Service Design? (1) Ar...; Question 50: Which of the following items would commonly be on the agenda...; Question 51: Which of the following provides resources to resolve operati...; Question 52: Which of the following Availability Management activities ar...; Question 53: What are customers of IT services who work in the same organ...; Question 54: What BEST describes the value of service operation to the bu...; Question 55: Which of the following is the CORRECT definition of a Releas...; Question 56: Which of the following is NOT an objective of the Operations...; Question 57: Identity and Rights are two major concepts involved in which...; Question 58: Which one of the following would NOT involve event managemen...; Question 59: Which process is primarily supported by the analysis of Patt...; Question 60: What type of record should you raise when a problem diagnosi...; Question 61: Which of the following would be defined as part of every pro...; Question 62: Which one of the following does service metrics measure?...; Question 63: Which of the following is NOT a benefit of using public fram...; Question 64: Understanding customer usage of services and how this varies...; Question 65: Which of the following is NOT a purpose of Service Transitio...; Question 66: Which process is responsible for eliminating recurring incid...; Question 67: Who has the responsibility for review and risk analysis of a...; Question 68: Which of the following statements is CORRECT?...; Question 69: What is the Service Pipeline?; Question 70: The goal of which process is: "To improve the quality of man...; Question 71: Which model delivers a view of the services, assets and infr...; Question 72: Which one of the following is the purpose of service level m...; Question 73: Which of the following statements about processes is INCORRE...; Question 74: What type of improvement should be achieved by using the Dem...; Question 75: What are the processes within Service Operation?...; Question 76: What is the BEST description of an operational level agreeme...; Question 77: Removing or restricting rights to use an IT Service is the r...; Question 78: Which process is responsible for controlling, recording and ...; Question 79: Which process would you MOST expect to be involved in the ma...; Question 80: Which of the following are goals of Service Operation? (1) T...; Question 81: What is the BEST description of the purpose of the service o...; Question 82: Which of these is NOT a responsibility of Application Manage...; Question 83: Which of the following is the BEST description of a centrali...; Question 84: Where are the details of core and enhancing services provide...; Question 85: Which of the following is NOT defined as part of every proce...; Question 86: Which one of the following is NOT an objective of problem ma...; Question 87: In the phrase "People, Processes, Products and Partners". Pr...; Question 88: What BEST describes the value of service transition to the b...; Question 89: A configuration model can be used to help (1) Assess the imp...; Question 90: Contracts relating to an outsourced Data Centre would be man...; Question 91: A process owner is responsible for which of the following? 1...; Question 92: Which of the following are benefits to the business of imple...; Question 93: Which function or process would provide staff to monitor eve...; Question 94: Which of the following is NOT an example of Self-Help capabi...; Question 95: Within the Continual Service Improvement (CSI) 7 step improv...; Question 96: Which of the following are managed by facilities management?...; Question 97: Which processes are responsible for the regular review of un...; Question 98: Which one of the following is the BEST description of a serv...; Question 99: Implementation of IT1L service management requires the prepa...; Question 100: Which statement about the service portfolio is TRUE?...; Question 101: The BEST processes to automate are those that are:...; Question 102: Which one of the following activities is NOT part of the Dem...; Question 103: Which is the BEST definition of a Configuration Item (CI)?...; Question 104: Which of the following would commonly be in a contract under...; Question 105: An incident is proving difficult to resolve. A technician in...; Question 106: Which of the following is the best definition of IT service ...; Question 107: Which process is responsible for sourcing and delivering com...; Question 108: Which of the following should NOT be a concern of Risk Manag...; Question 109: Which of the following questions does the guidance in servic...; Question 110: What are Request Models used for?...; Question 111: Which one of the following statements BEST describes a defin...; Question 112: In which core publication can you find detailed descriptions...; Question 113: Which part of ITIL provides guidance in adapting good practi...; Question 114: Which of the following statements MOST correctly identifies ...; Question 115: Which of the following are objectives of Service Design? (1)...; Question 116: Which process has the following objective "Establish new or ...; Question 117: Which one of the following statements is CORRECT?...; Question 118: What are the categories of event described in the ITIL servi...; Question 119: Access management is closely related to which other process?...; Question 120: Which of the following is NOT an objective of Continual Serv...; Question 121: Implementation of ITIL Service Management requires preparing...; Question 122: When tan a known error record tie raised? (1) At any time wh...; Question 123: Which stage of the continual service improvement (CSI) appro...; Question 124: Which of the following provides the PRIMARY source of guidan...; Question 125: Where would all the possible service improvement opportuniti...; Question 126: Where would you expect incident resolution targets to be doc...; Question 127: Which of the following are valid parts of the service portfo...; Question 128: Which of the following is service transition planning and su...; Question 129: Which of these would fall outside the scope of a typical ser...; Question 130: Which of the following are sources of best practice? 1. Acad...; Question 131: What is an objective of event management?...; Question 132: Which of the following CANNOT be provided by a tool?...; Question 133: What are underpinning contracts used to document?...; Question 134: Which of the following is the BEST description of a service-...; Question 135: Which part of the service lifecycle is responsible for coord...; Question 136: The positive effect that customers perceive a service can ha...; Question 137: Defining the processes needed to operate a new service is pa...; Question 138: Understanding what to measure and why it is being measured a...; Question 139: Which of the following statements about processes is INCORRE...; Question 140: From the perspective of the service provider, who is the per...; Question 141: Which of the following is NOT a source of best practice?...; Question 142: Which one of the following is the BEST description of a rela...; Question 143: Which one of the following is the BEST definition of an even...; Question 144: Which is an objective of the design coordination process?...; Question 145: Where should the following information be stored? 1. The exp...; Question 146: Which one of the following is NOT a characteristic of a proc...; Question 147: Which of these recommendations is best practice for service ...; Question 148: What is the PRIMARY process for strategic communication with...; Question 149: Which reason describes why ITIL is so successful?...; Question 150: The remediation plan should be evaluated at what point in th...; Question 151: Which is the CORRECT description of an outcome?...; Question 152: Which of the following areas would not be supported by a Ser...; Question 153: Which process has the purpose to ensure that, by managing th...; Question 154: A single Release unit, or a structured set of Release units ...; Question 155: Where should the definitive authorized versions of all media...; Question 156: Which of the following areas would technology help to suppor...; Question 157: Which process is responsible for low risk, frequently occurr...; Question 158: When should tests for a new service be designed?...; Question 159: Which of the following is the BEST definition of an event?...; Question 160: Which of the following is the correct definition of an outco...; Question 161: Which of the following are types of service defined in ITIL?...; Question 162: In which of the following situations should a Problem Record...; Question 163: Which of the following would be most useful in helping to im...; Question 164: Which one of the following is an objective of release and de...; Question 165: Which of the following is MOST concerned with the design of ...; Question 166: In Service Operation, if too much emphasis is placed on 'Sta...; Question 167: What is the primary focus of the business management?...; Question 168: Which of the following are benefits to the business of imple...; Question 169: IT Service Continuity strategy should be based on: (1) Desig...; Question 170: Which areas of service management can benefit from automatio...; Question 171: The addition, modification or removal of an authorized, plan...; Question 172: How is a service delivered between departments of the same o...; Question 173: Which of the following is the BEST definition of an Incident...; Question 174: One of the five major aspects of Service Design is the desig...; Question 175: Which process analyses services that are no longer viable an...; Question 176: Which of the following is not a service desk type recognized...; Question 177: Which one of the following is NOT the responsibility of serv...; Question 178: An IT department is under pressure to cut costs. As a result...; Question 179: Which one of the following is the BEST description of a majo...; Question 180: "Service Management is a set of specialized organizational c...; Question 181: Which of the following statements about standard changes are...; Question 182: Which stage of the service lifecycle is MOST concerned with ...; Question 183: In which of the following areas would ITIL complementary gui...; Question 184: Which of the following is concerned with fairness and transp...; Question 185: Which three types of metric support Continual Service Improv...; Question 186: Staff in an IT department are experts in managing specific t...; Question 187: The group that authorizes changes that must be installed fas...; Question 188: Which of the following statements correctly states the relat...; Question 189: The BEST description of the purpose of Service Operation is?...; Question 190: What does the continual service improvement (CSI) approach e...; Question 191: Which of the following statements about the Service Portfoli...; Question 192: From the perspective of the service provider, what is the pe...; Question 193: Which of the following BEST describes an operational level a...; Question 194: Which of the following statements MOST correctly identifies ...; Question 195: With which process is problem management likely to share cat...; Question 196: Who is responsible for ensuring that the request fulfillment...; Question 197: Gathering data, monitoring performance and assessing metrics...; Question 198: Which of these statements about Service Desk staff is CORREC...; Question 199: Which two elements of financial management for IT services a...; Question 200: Which of the following should be available to the Service De...; Question 201: In terms of adding value to the business, which one of the f...; Question 202: Who is responsible for defining metrics for change managemen...; Question 203: Which of the following activities are helped by recording re...; Question 204: Which statement about the emergency change advisory board (E...; Question 205: Which is a recommended response type to respond to either a ...; 1 commentQuestion 206: Which one of the following is the BEST description of a serv...; Question 207: Which one of the following activities does application manag...; Question 208: Which of the following are CORRECT Service Design Aspects? 1...; Question 209: What would be the next step in the continual service improve...; Question 210: Identify the input to the Problem Management process....; Question 211: Which of the following is one of the primary objectives of S...; Question 212: Which of the following BEST describes technical management?...; Question 213: What is most likely to cause a loss of faith in the Service ...; Question 214: Which of the following questions does Service Strategy help ...; Question 215: Which of the following is a responsibility of Supplier Manag...; Question 216: Which process is responsible for ensuring that appropriate t...; Question 217: Which of the following is an example of self-help capabiliti...; Question 218: What are the publications that provide guidance specific to ...; Question 219: Who is responsible for ensuring that the Request Fulfillment...; Question 220: Which of the following should IT service continuity strategy...; Question 221: Understanding the level of risk during and after change and ...; Question 222: Which of the following does the Availability Management proc...; Question 223: Which of the following should be done when closing an incide...; Question 224: Which Function would provide staff to monitor events in a Ne...; Question 225: What should be documented as part of every process?...; Question 226: Which process would maintain policies, standards and models ...; Question 227: Order the following continual service improvement (CSI) impl...; Question 228: Which of the following should be considered when designing m...; Question 229: Which of the following provide value to the business from se...; Question 230: Which of the following would be carried out as part of a pos...; Question 231: There are four types of metrics that can be used to measure ...; Question 232: Which of the following would be examined by a major problem ...; Question 233: Which one of the following generates demand for services?...; Question 234: Which of the following is NOT an objective of request fulfil...; Question 235: Which one of the following is it the responsibility of suppl...; Question 236: Which process is involved in monitoring an IT service and de...; Question 237: "Planning and managing the resources required to deploy a re...; Question 238: Which role is responsible for sponsoring, designing and chan...; Question 239: In which core ITIL publication can you find detailed descrip...; Question 240: Which is used to assess business demand for services?...; Question 241: What should a release policy include?...; Question 242: A plan for managing the end of a supplier contract should be...; Question 243: Remediation planning is BEST described in which of the follo...; Question 244: Which of the following models would be MOST useful in helpin...; Question 245: What are the three types of metrics that an organization sho...; Question 246: What are the two MAJOR activities in problem management?...; Question 247: Which of the following availability management activities is...; Question 248: How is the Service Catalogue used to add value to the servic...; Question 249: What BEST describes an important principle of communication ...; Question 250: What are customers of an IT service provider who purchase se...; Question 251: Which of these should a change model include? 1. The steps t...; Question 252: Which of the following BEST describes a problem?...; Question 253: Which phase of the ITIL lifecycle provides the following ben...; Question 254: Service Assets are used to create value. Which of the follow...; Question 255: Who owns the specific costs and risks associated with provid...; Question 256: Which types of communication would the functions within serv...; Question 257: Which of the following is the BEST reason for categorizing i...; Question 258: What is the BEST definition of a definitive media library?...; Question 259: A Service design package (SDP) would normally be produced fo...; Question 260: Looking for ways to improve process efficiency and cost effe...; Question 261: Which of the following statements is INCORRECT?...; Question 262: What are the three service provider business models?...; Question 263: Effective release and deployment management enables the serv...; Question 264: How many people should be accountable for a process as defin...; Question 265: What is the act of transforming resources and capabilities i...; Question 266: What guidance does ITIL give on the frequency of production ...; Question 267: What are the categories of events described in the ITIL serv...; Question 268: In service design, which term describes services, technologi...; Question 269: Which of the following statements about incident reporting a...; Question 270: Check, Act and Plan are three of the stages of the Deming Cy...; Question 271: Which of the following are responsibilities of a Service Lev...; Question 272: Which of the following processes contributes MOST to quantif...; Question 273: As a strategic tool for assessing the value of IT services, ...; Question 274: Which process is responsible for providing the rights to use...; Question 275: What is a service delivered between two business units in th...; Question 276: What is the objective of Access Management?...; Question 277: Event management, problem management, access management and ...; Question 278: Which of the following are within the scope of service asset...; Question 279: Which is an objective of access management?...; Question 280: Which role is accountable for the operational management of ...; Question 281: Which stage of the change management process deals with what...; Question 282: Which of the following identifies the purpose of design coor...; Question 283: The difference between a Service Level Agreement (SLA) and a...; Question 284: Which of the following statements is CORRECT?...; Question 285: In which document would you expect to see an overview of act...; Question 286: Which of the following statements describes the objectives o...; Question 287: What BEST defines roles and responsibilities in relation to ...; Question 288: Which is a definition of a risk cause?...; Question 289: Which of the following processes are performed by the servic...; Question 290: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 291: Which of the following can include steps that will help to r...; Question 292: Which of the following statements is CORRECT for every proce...; Question 293: Which one of the following is concerned with policy and dire...; Question 294: What is a RACI model used for?; Question 295: Which problem management activity ensures that a problem can...; Question 296: Which of the following is the best definition of service man...; Question 297: What is defined as the ability of a service, component or co...; Question 298: Which of the following activities are performed by a service...; Question 299: Which one of the following are the two primary elements that...; Question 300: What BEST defines serviceability?...; Question 301: Which one of the following is an objective of service transi...; Question 302: Which of the following statements about processes is INCORRE...; Question 303: How many times should each stage of the Plan, Do, Check, Act...; Question 304: Which of the following is NOT an objective of the operations...; Question 305: Which of the following are types of service defined in ITIL?...; Question 306: Which process or function is responsible for the Definitive ...; Question 307: Which Problem Management activity helps to ensure that the t...; Question 308: Which of the following is commonly found in a contract under...; Question 309: Which Function would provide staff to monitor events in an O...; Question 310: The multi-level SLA' is a three-layer structure. Which one o...; Question 311: Which of the following defines the level of protection in In...; Question 312: Which of the following sentences BEST describes a Standard C...; Question 313: Which process has the following objective, 'Produce service ...; Question 314: Which of the following statements about service asset and co...; Question 315: In which of the following should details of a workaround be ...; Question 316: Which of the following are classed as stakeholders in servic...; Question 317: Effective Service Transition can significantly improve a ser...

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