An administrator is tasked with configuring VMware Integrated Printing. They enabled the VMware Integrated Printing feature during the installation of the Horizon Agent in the golden image, and created a Test Desktop Pool. On a physical end-point where the Horizon Client already is installed, the administrator added multiple network printers which are working perfectly. They test the configuration by connecting to the Horizon Desktop with the Horizon Client, unfortunately they do not see the printers within their Horizon Desktop.
What could be the reason that the administrator is not seeing the printers within his Horizon Desktop session?
Correct Answer: C
Explanation
One of the possible reasons that the administrator is not seeing the printers within his Horizon Desktop session is that printing is disabled in the Horizon Desktop Pool. Printing is a feature that allows users to print from a remote desktop to any local or network printer available on their client device. Printing can be enabled or disabled for each desktop pool by using the VMware Integrated Printing feature.
VMware Integrated Printing is a feature that supports client printer redirection, location-based printing, and persistent print settings. Client printer redirection enables users to print from a remote desktop to any local or network printer available on their client device. Location-based printing enables users to print to network printers that are physically near their client device. Persistent print settings enable users to retain their print settings across sessions.
To enable or disable printing for a desktop pool, the administrator needs to follow these steps:
In Horizon Console, select Inventory > Desktops.
Select the desktop pool and click Edit.
In the Edit Desktop Pool dialog box, select the VMware Integrated Printing tab.
Select or clear the Enable VMware Integrated Printing check box.
Click OK.
If printing is disabled for a desktop pool, users will not see any printers within their Horizon Desktop session, even if they have installed the VMware Integrated Printing feature in the Horizon Agent and the Horizon Client. Therefore, to resolve this issue, the administrator needs to enable printing for the desktop pool by selecting the Enable VMware Integrated Printing check box.
The other options are not likely to be the reason that the administrator is not seeing the printers within his Horizon Desktop session:
Port TCP 9427 is disabled: This port is used by the VMware Integrated Printing feature for communication between the Horizon Agent and the Horizon Client. If this port is disabled, users might experience printing errors or delays, but they should still see the printers within their Horizon Desktop session.
The VMware Integrated Printing feature is not installed in the Horizon Client: This feature is installed by default in the Horizon Client for Windows, Mac, Linux, Chrome, and HTML Access. If this feature is not installed in the Horizon Client, users might not be able to print from their remote desktops, but they should still see the printers within their Horizon Desktop session.
Port TCP 32111 is disabled: This port is used by ThinPrint for communication between the Horizon Agent and the ThinPrint Client. ThinPrint is a legacy printing feature that has been replaced by VMware Integrated Printing. If this port is disabled, users might experience printing errors or delays with ThinPrint, but they should still see the printers within their Horizon Desktop session if they use VMware Integrated Printing.
References: Configuring VMware Integrated Printing, Enable or Disable Printing for a Desktop Pool, and
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