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Which of the following are characteristics of service templates? (select all that apply)
Correct Answer: B,C
Service templates in Splunk IT Service Intelligence (ITSI) are designed to streamline the creation of services by providing pre-defined configurations: B) Service templates contain KPIs and KPI thresholds: This allows for the standardized deployment of services with predefined performance indicators and their associated thresholds, ensuring consistency across similar services. C) Service templates can contain specific or generic entity rules: These rules define how entities are associated with services created from the template, allowing for both broad and targeted applicability. While service templates contain configurations for KPIs, thresholds, and entity rules, the ability to modify templates after services have been instantiated from them is limited. Changes to a template do not retroactively affect services already created from that template. Moreover, service templates do not inherently contain domain-specific dashboards or deep dives; these are created separately within ITSI.