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You need to implement service level agreement (SLA) reporting for a new hosted data center service. Which SLA performance metric should you track?
Correct Answer: D
Response time is the amount of time it takes for a service request to return a response. It is a critical SLA performance metric for a hosted data center service, as it directly affects the user experience and satisfaction. High response time can indicate network congestion, server overload, or other performance issues that can degrade the quality of the service. By tracking response time, you can monitor the availability and reliability of the service, identify and troubleshoot potential problems, and ensure that the service meets the SLA expectations and standards. References: How to measure your SLA: 5 Metrics you should be Monitoring and Reporting, Data Center SLA Frequently Offer a 100% Uptime Guarantee, How To Measure SLA Performance in 4 Steps (With Tips).
