CIS-PA Exam Dumps | Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns

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ServiceNow.CIS-PA.v2026-04-06.q29
Question 10

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Question 10/29

Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?

A. Responsive Dashboards

B. Next Experience Dashboards

C. Platform Analytics Workspace

D. User Experience Analytics

Correct Answer: D

User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.

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