In ServiceNow, Service Graph Connectors deliver data ingestion patterns using protected, upgrade- safe artifacts, including script transforms. When a customer customizes a script transform provided by a Service Graph Connector, ServiceNow follows standard update set and upgrade behavior to protect customer customizations.
During a subsequent upgrade, if the out-of-box (default) script transform definition changes, ServiceNow does not overwrite the customized version. Instead, the platform records a skipped change, indicating that an update was available but intentionally not applied due to a local customization. This ensures customer-specific logic is preserved while still maintaining transparency about what changed in the newer release.