In ServiceNow, UI Actions are elements such as buttons, links, and context menu items that allow users to perform actions on records or lists. The three valid UI Action types are:
1. List Banner Button (Option A)
* Description: A button that appears in the list view header, allowing users to trigger an action affecting multiple records at once.
* Example: A "Bulk Approve" button that processes selected records.
2. Form Button (Option B)
* Description: A button that appears on a form, allowing users to trigger actions related to the current record.
* Example: A "Submit for Approval" button on an incident form.
3. Record Navigation Button (Option D)
* Description: A button that helps users navigate between related records.
* Example: A "Go to Parent Record" button that redirects users to a linked record.
Incorrect Options:
* Form Choice (Option C):
* Not a UI Action type. Choices are typically used in choice fields (dropdowns) rather than UI actions.
* List Choice (Option E):
* Not a valid UI Action type. Similar to "Form Choice," it pertains to field options rather than UI elements.
* Workflow Action (Option F):
* Workflows are process automation tools, not UI Actions. They are not directly related to buttons or links that users interact with.