Team A works collaboratively on new functionality for a customer application. The acceptance criteria have each been minimally met.
Team A decides to release the functionality with a method for collecting direct customer feedback. Which of the following high-performing team characteristics is Team A demonstrating?
Correct Answer: D
One of the high-performing team characteristics that Team A is demonstrating is using regular feedback loops built into the learning cycle. A high-performing Agile Team is a cross-functional group of people that have everything, and everyone, necessary to produce a working, tested increment of product1 They are empowered, collaborative, aligned, and committed to delivering value to the customers and the organization1 One of the factors that enable a high-performing Agile Team is using regular feedback loops to learn and improve. Feedback loops are mechanisms that provide the team with information about the outcomes and impacts of their actions, as well as the needs and expectations of their customers and stakeholders23 Feedback loops help the team to validate their assumptions, measure their progress, and adjust their plans accordingly23 Feedback loops also help the team to foster a culture of experimentation, innovation, and continuous improvement, as well as to increase customer satisfaction and loyalty23 Team A is using regular feedback loops by releasing the functionality with a method for collecting direct customer feedback. This allows them to learn from the actual users of their product, and to incorporate their feedback into the next iteration of development. This way, they can deliver value faster and more effectively, as well as to enhance the quality and usability of their product4 (Must be taken from SAFe 6 Scrum Master resources) Reference:
Feedback - Scaled Agile Framework
Agile Teams - Scaled Agile Framework
Feedback Loops: The Key to Building Better Products Faster | UserTesting Blog The Importance of Customer Feedback in Product Development | SurveyMonkey