Service-Cloud-Consultant Exam Dumps | Universal Containers' customers prefer speaking to a live support agent for complex product issues. This

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Question 46

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Question 46/116

Universal Containers' customers prefer speaking to a live support agent for complex product issues. This results in a high volume of phone calls and customer dissatisfaction about long hold times.
Which functionality should the consultant recommend to address the problem?

A. Embedded Chat window

B. Contact requests

C. Web-to-Case

Correct Answer: A

To address customer dissatisfaction with long hold times for phone support, embedding a Chat window on the company's website or customer portal is recommended. This provides an alternative real-time communication channel, allowing customers to quickly connect with live support agents for complex issues without the need for phone calls, reducing wait times and improving customer satisfaction.

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