Salesforce-Certified-Administrator Exam Dumps | Universal Containers introduced a new product and wants to track all associated cases that get logged.

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Question 31/85

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a user-based sharing rule and an ad-hoc case team.

B. Create a queue and a criteria-based sharing rule.

C. Create an auto-response rule and a public group.

D. Create a predefined case team and an assignment rule.

Correct Answer: D

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