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Question 6/51
What are some key benefits of AI in improving customer experiences in CRM?
Correct Answer: C
"Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customer experiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions."
- Question List (51q)
- Question 1: A healthcare company implements an algorithm to analyze pati...
- Question 2: Salesforce defines bias as using a person's Immutable traits...
- Question 3: What are the three commonly used examples of AI in CRM?...
- Question 4: Which features of Einstein enhance sales efficiency and effe...
- Question 5: What is a key benefit of effective interaction between human...
- 1 commentQuestion 6: What are some key benefits of AI in improving customer exper...
- Question 7: Cloud kicks wants to decrease the workload for its customer ...
- Question 8: Cloud Kicks wants to improve the quality of its AI model's p...
- Question 9: What are some of the ethical challenges associated with AI d...
- Question 10: A business analyst (BA) is preparing a new use case for Al. ...
- Question 11: What is a possible outcome of poor data quality?...
- Question 12: What does the term "data completeness" refer to in the conte...
- Question 13: Cloud Kicks wants to use AI to enhance its sales processes a...
- Question 14: What is the role of Salesforce Trust AI principles in the co...
- Question 15: What role does data quality play in the ethical us of AI app...
- Question 16: What is the most likely impact that high-quality data will h...
- Question 17: What is machine learning?
- Question 18: Which action should be taken to develop and implement truste...
- Question 19: Cloud kicks wants to develop a solution to predict customers...
- Question 20: Cloud Kicks is testing a new AI model. Which approach aligns...
- Question 21: What is the best method to safeguard customer data privacy?...
- Question 22: A customer using Einstein Prediction Builder is confused abo...
- Question 23: What are predictive analytics, machine learning, natural lan...
- Question 24: Cloud Kicks uses Einstein to generate predictions out is not...
- Question 25: What are the key components of the data quality standard?...
- Question 26: A sales manager is looking to enhance the quality of lead da...
- Question 27: Why is it critical to consider privacy concerns when dealing...
- Question 28: How does AI assist in lead qualification?...
- Question 29: Cloud Kicks' latest email campaign is struggling to attract ...
- Question 30: Which data does Salesforce automatically exclude from market...
- Question 31: How does data quality impact the trustworthiness of Al-drive...
- Question 32: Which action introduces bias in the training data used for A...
- Question 33: A customer using Einstein Prediction Builder is confused abo...
- Question 34: How does an organization benefit from using AI to personaliz...
- Question 35: A developer is tasked with selecting a suitable dataset for ...
- Question 36: Cloud Kicks wants to optimize its business operations by inc...
- Question 37: What is the significance of explainability of trusted AI sys...
- Question 38: A financial institution plans a campaign for preapproved cre...
- Question 39: What is one way to achieve transparency in AI?...
- Question 40: Cloud Kicks relies on data analysis to optimize its product ...
- Question 41: What are the potential consequences of an organization suffe...
- Question 42: What should be done to prevent bias from entering an AI syst...
- Question 43: What is a benefit of a diverse, balanced, and large dataset?...
- Question 44: What is a key challenge of human AI collaboration in decisio...
- Question 45: Which AI tool is a web of connections, guided by weights and...
- Question 46: How does AI which CRM help sales representatives better unde...
- Question 47: What is a potential outcome of using poor-quality data in AI...
- Question 48: Cloud Kicks learns of complaints from customers who are rece...
- Question 49: What is a key benefit of effective interaction between human...
- Question 50: Cloud Kicks discovered multiple variations of state and coun...
- Question 51: What should an organization do to enforce consistency across...
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Recent Comments (The most recent comments are at the top.)
The explanation provided seems to align more closely with option B rather than C. It emphasizes how AI helps streamline case management by categorizing, tracking, and summarizing customer support cases, which matches the wording of option B. Option C describes full automation, but the explanation mainly focuses on optimization and efficiency improvements rather than complete automation. Could you please review the correct answer?