* "Any unreleased services or features referenced are not currently available and may not be delivered on time or at all."
* "Customers should make their purchase decisions based upon features that are currently available." Why B is correct (Step-by-step):
* Understand the core requirement: Salesforce's Safe Harbor requires that plans and designs do not depend on unreleased functionality.
* Key factors: Roadmap items are forward-looking, may change, slip, or never ship. Verbal confirmations do not change Safe Harbor constraints.
* Comprehensive solution: The team should design solely with GA capabilities and, if the roadmap feature becomes GA later, refactor or enhance the design at that time. To accommodate future possibilities, use extensible patterns (e.g., interface-driven design, feature toggles) that work with today' s GA features yet allow safe adoption later-without committing to non-GA behavior now.
Incorrect options:
* A: Violates Safe Harbor by presuming delivery/timeline of unreleased features.
* C: Verbal confirmation does not override Safe Harbor; relying on it is noncompliant.
References
* Salesforce CPQ Implementation Guide - Safe Harbor / Forward-Looking Statements
* Salesforce Billing Implementation Guide - Safe Harbor / Forward-Looking Statements
* Salesforce Subscription Management Implementation Guide - Safe Harbor / Forward-Looking Statements