Process-Automation Exam Dumps | In which two ways does Salesforce Flow for Service help customer service agent?

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Salesforce.Process-Automation.v2024-05-11.q31
Question 16

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Question 16/31

In which two ways does Salesforce Flow for Service help customer service agent?

A. It shows a checklist that agents can print.

B. It allows an agent to pen a record and seamlessly resume a customer conversion.

C. It uses flows and quick action to walk agents through customer engagement.

D. It helps an experienced agent show a new agent what to do.

Correct Answer: B,C

Salesforce Flow for Service enhances customer service agents' efficiency by providing guided visual workflows (Flows) and quick actions that walk agents through standardized customer engagement processes. This ensures consistency and quality in customer interactions. Additionally, it allows agents to open customer records and seamlessly resume conversations, ensuring a personalized and context-aware service experience.Reference: Salesforce Blog - Salesforce Flow for Service

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