Plat-Dev-301 Exam Dumps | Universal Containers is using a custom Salesforce application to manage customer support cases. The support

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Salesforce.Plat-Dev-301.v2026-04-09.q96
Question 33

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Question 33/96

Universal Containers is using a custom Salesforce application to manage customer support cases. The support team needs to collaborate with external partners to resolve certain cases. However, they want to control the visibility and access to the cases shared with the external partners. Which Salesforce feature can help achieve this requirement?

A. Role hierarchy

B. Criteria-based sharing rules

C. Apex managed sharing

D. Sharing sets

Correct Answer: C

Apex managed sharing is the correct feature to control the visibility and access to cases shared with external partners. It allows developers to programmatically create sharing records that grant access to users based on specific criteria, providing granular control over record sharing.

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