PDI Exam Dumps | Universal Containers wants to automatically assign new cases to the appropriate support representative

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Salesforce.PDI.v2025-10-03.q93
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Question 83/93

Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the support representative name.
What is the best solution to assign the case to the appropriate support representative?

A. Use a trigger on the Case object.

B. Use a formula field on the Case object.

C. Use a validation rule on the Case object.

D. Use an Assignment Flow element.

Correct Answer: D

A Flow with an Assignment element is the best declarative solution to assign cases based on criteria such as Case Origin. It can automatically evaluate the value of the Case Origin and assign the support representative.
Why not other options?
A: Using a trigger is a programmatic approach and less ideal when declarative tools can solve the problem.
B: A formula field cannot assign values; it only calculates and displays results.
C: Validation rules are used to enforce constraints, not for assigning values.
Salesforce Flows Overview

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