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Question 56/68

A business has a proprietary Order Management System (OMS) that creates orders from their website and fulfills the orders. When the order is created in the OMS, an integration also creates an order record in Salesforce and relates it to the contact as identified by the email on the order. As the order goes through different stages in the OMS, the integration also updates It in Salesforce. It is noticed that each update from the OMS creates a new order record in Salesforce.
Which two actions will prevent the duplicate order records from being created in Salesforce?
Choose 2 answers

Recent Comments (The most recent comments are at the top.)

someone that I used to know - May 29, 2024

The two actions that prevent the duplicate order records from being created in Salesforce are:

B. Use the email on the contact record as an external ID.

D. Use the order number from the OMS as an external ID.

Explanation:

B. Using the email on the contact record as an external ID would ensure that when a new order is created, Salesforce checks if there is already an order with the same contact email. If an order with the same contact email already exists, it can update the existing order instead of creating a new one.

D. Using the order number from the OMS as an external ID ensures that Salesforce checks for uniqueness based on the order number. If an order with the same order number already exists, it can update the existing order instead of creating a new one.

Options A and C are not recommended or applicable in this scenario:

C. Writing a before trigger on the order object to delete any duplicates might be problematic as it may lead to data integrity issues and is generally not a recommended approach.

A. Ensuring that the order number in the OMS is unique is good practice, but Salesforce needs to be informed of the uniqueness using external IDs, so it can perform the necessary operations during integration.

So, the correct answers are B and D.......

Nguyễn Minh Hiếu - Feb 20, 2024

Đáp án A, D

ppp - Dec 06, 2023

A&D. BingChat spot on
Ensuring that the order number in the OMS is unique (Option A) will help to identify each order distinctly. Using this unique order number from the OMS as an external ID in Salesforce (Option D) will allow Salesforce to recognize and prevent the creation of duplicate records. This is because when a record is upserted using an external ID, Salesforce will update the existing record if it exists, or create a new one if it doesn’t. This prevents the creation of duplicate records.

Please note that these solutions require the integration to be designed to use the upsert operation (instead of insert) and to reference the external ID field. Always test your changes thoroughly to ensure they behave as expected.

Dragos - Nov 01, 2023

Answer should be A&D

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